Contact Us

Emergencies

Power Outage or downed power line
(800) 477-4747
Natural gas emergency, leak or smell.
(800) 947-5000

Customer service is now available at your fingertips.

Message us on:  or
The Digital Experience Team is here 7 days a week, 8 am - 11 pm  to help with your billing needs.
For Residential Assistance

800.477.4747

Mon - Fri: 8 am - 5 pm
For Business Assistance

855.383.4249

Mon - Fri: 8 am - 5 pm
Online Assistance

800.482.8720

Mon - Fri: 8 am - 5 pm
Telecommunications
Device for the Deaf (TDD)

800.888.6886

For Landlord Assistance

800.482.8720

Mon - Fri: 8 am - 5 pm
For Shareholder Services

866.388.8558

For Investor Relations

313.235.8030

Home Protection Plus

800.556.0011

To pay by mail, send your bill to:

DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786