Virtual Customer Assistance Days

Today in Michigan, more than 1.3 million people live below the federal poverty level. Our state's struggling economy, coupled with our unforgiving winters, means a greater need for energy assistance. We partner with the Michigan Department of Health and Human Services, the Michigan State Housing Development Authority and local energy assistance agencies to provide case management solutions, energy efficiency education and energy assistance to customers in need.

Our services include:
  • Help with applying for energy assistance (State Emergency Relief)
  • Tips to help you reduce your energy bills
  • Access to various human services agencies

2021 - 2022 Schedule

Due to COVID-19 guidelines and protocols, we will not host any in-person Customer Assistance Days this year. We will continue to partner with local agencies to host Virtual Customer Assistance Days where we assist customers with receiving State Emergency Relief. The completion of SER applications can be completed at any time.


For more information, please call (800) 477-4747.

All customers who attend these events must have the following items:

  • Valid Michigan ID for all household members over the age of 18, such as a driver’s license, state ID, Detroit ID or passport
  • Social Security cards for all household members regardless of age
  • Proof of income for the last 60 days — eight weekly pay stubs, four bi-weekly pay stubs or two monthly pay stubs
  • 2021 Supplemental Security Income or Social Security Statement

Low-income families may qualify for the Low Income Self-Sufficiency Plan. This program allows you to make affordable monthly payments based on your income.