Customer Data Privacy Policy

Last Modified: December 18, 2015

Note: The responses to the following Frequently Asked Questions (FAQ’s) are meant to provide a summary of DTE’s Customer Data Privacy Policy in a quick and easy to understand format. See the links below for the specific rules and requirements of DTE’s actual Customer Data Privacy Policy.

The Customer Data Privacy Policy was initiated at the request of the Michigan Public Service Commission (the "MPSC") for the protection of DTE’s customer usage data and personally identifiable information (PII). Its goal is to strike a reasonable balance between DTE’s collection, use, or disclosure of any customer information to facilitate safe and reliable energy service and to comply with new legislative mandates, with customers' expectations regarding the collection, disclosure, and use of their data and personal information.

We collect customer information based on our business relationship with you and your use of our utility services and other products we provide. Some examples include, but are not limited to:

  • Contact information that allows us to communicate with you, including your name, address, telephone number and email address.
  • Billing and payment information, including your payment data, credit history, driver's license or state ID number and Social Security Number.
  • Electric and gas usage data gathered by our metering systems such as ccf, mcf, therms, dth, kW, kWh, voltage, var, or power factor, and other data that is recorded by the electric or gas meter
  • Information gathered when you choose to participate in utility programs or services, such as bill payment assistance, shutoff protection, renewable energy, demand-side management, load management, or energy efficiency.

DTE will not disclose your information to third parties and other inquirers without your consent. However, DTE may disclose your information to DTE Agents and Contractors working on behalf of the company, when it is necessary to provide electric or natural gas utility services to you without first obtaining your prior consent. DTE can disclose your information in emergency situations and as directed by any warrants, court orders, or subpoena. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.

DTE will not sell your information, except in connection with sales of certain aged receivables to third party collection firms for purposes of removing this liability from its accounts.

Yes, except for proprietary data or that which is used for internal DTE business purposes only, you have a right to know what information DTE maintains about you. DTE will make a reasonable effort to respond to your request within 30 business days following receipt of your request.

Yes, you may request that information be released to a third party of your choice. Once DTE obtains consent from you, DTE is not responsible for loss, theft, alteration, or misuse of the information by third parties or you after the information has been transferred to you or your designated third party.

DTE’s privacy policy is reviewed on a periodic basis. When an update is made, a notice of DTE’s privacy policy will be prominently posted on the DTE Energy website.

Click on the links here to see both DTE Electric and DTE Gas' Privacy Policy contained in its current rate books

Call our Customer Service Department at 800.477.4747 or visit Your Energy Usage page.

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