Low-Income Programs

We understand the importance of energy in your life, and our goal is to keep your services turned on. Throughout the year, we work with government agencies and community organizations to offer payment assistance to income-qualified residents.

If you are behind on your energy bill, we will work with you to discuss payment plan options or direct you to energy assistance agencies in your area. For more information, contact us at (800) 477-4747.

How to Apply

This video describes which documents and information you will need to provide when applying for energy assistance.

Federal Poverty Guidelines

To receive specific types of energy assistance, we allow your income to be at or above a certain percentage of the Federal Poverty Guidelines.
Persons in family/household  2021-2022
Federal Poverty Guidelines

For each additional person within a household, add $4,540.

Income Eligibility

Based on your income, you could qualify for energy assistance or a payment plan to help pay your past-due balance or current bill.

Within the table below, determine the number of members in your household and then your monthly or yearly income. Then decide if you might qualify for a specific type of energy assistance or payment plan.
Type of Energy Assistance Home Heating Credit SER*
Salvation Army
Protection Plan
Number of Household Members Annual Income Monthly Income Monthly Income
For each additional person add
*State Emergency Relief
**Low-Income Self-Sufficiency Plan
***The Heat and Warmth Fund
****Michigan Community Action

Some non-profit agencies may provide assistance to households with a higher income level than listed above. Contact the specific agency for details.

You can also call United Way of Southeastern Michigan at 211 or (844) 211-4994 or United Way of Jackson County at (517) 741-0202.
Wayne County – Foreclosure Prevention
To learn more about foreclosure prevention assistance for Wayne County residents call (877) 693-6199.
Energy Efficiency Assistance Program
Assistance with money-saving home weatherization may be available to those who qualify. Weatherization includes caulking, weather stripping, insulation and programmable thermostats. For more information, call our Energy Efficiency Contact Center at (866) 796-0512.
Federal – Earned Income Tax Credit
A federal earned income tax credit is available based on income level and number of qualifying child dependents. To apply, you must file a federal income tax return with Schedule EIC. You can receive part of the credit in your paycheck by completing a W5 form with your employer for Advanced EIC or you can apply for the credit at tax time. To learn more, contact the IRS at (800) 829-3676.
Home Heating Credit
Low-income customers, at or below 110% of the federal poverty level, may be eligible for a home heating credit for the 2021 tax year to help pay winter heating bills. Ask your local tax preparer or seek free assistance from the Accounting Aid Society at (866) 673-0873 or (313) 556-1920.
Michigan Community Action
The Michigan Community Action member service network provides energy assistance and home weatherization to reduce energy use and lower utility bills to income eligible customers. All services to qualified applicants are free. For more information, call (517) 321-7500.
Residential Income Assistance Credit
Income eligible customers, at or below 150% of the federal poverty level, may be eligible to receive a $7.50 per month credit on electric bills and/or a $11.25 per month credit on natural gas bills.
The Salvation Army
The Salvation Army provides energy assistance and other services to low-income customers. Find a Salvation Army center near you.
Earned Income Credit
A state-earned income refundable credit is available for working individuals and families who meet requirements for a federal earned income credit. Claiming the Michigan Earned Income Credit requires filing a federal 1040, 1040A or 1040EZ form. After the federal Earned Income Credit is approved, complete and submit the MI-1040 form. To learn more, contact the Michigan Department of Treasury at (517) 373-3200.
State Emergency Relief Program
The State Emergency Relief program provides immediate help to households who meet federal income guidelines and have a past-due energy bill. Contact the Michigan Department of Health & Human Services at (855) 275-6424.
The Heat and Warmth Fund
The Heat and Warmth Fund provides energy assistance and other services to customers who are past due or disconnected. To learn more, call (800) 866-THAW (8429).
Michigan 2-1-1
Michigan 2-1-1 is a free confidential service linking people with local community-based organizations across the state to help with energy assistance and other needs. To learn more, call 211.
Discounts on monthly telephone/wireless services are available for eligible low-income subscribers. Contact your local telephone company or wireless provider for more information. You can also visit fcc.gov/lifeline.