Help Center

Frequently Asked Questions
Billing FAQ
Payments
AutoPay
BudgetWise Billing®
Low Income Self-Sufficiency Plan (LSP)
Credit Reporting
Dynamic Peak Pricing/Critical Peak
eBill Paperless Billing
Shut Off Protection Plan (SPP)
MIGreenPower
Online Account FAQ
Using Our Website
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Safety and Security
What payment methods are accepted?
DTE Energy customers can pay online with a checking or savings account. Eligible customers can use a Visa®, Mastercard® or Discover® credit or debit card. Cash payments are also accepted at one of our many DTE Energy Bill Payment Kiosks.
Can I update an expired credit or debit card’s information online?
You can edit the following information on a credit or debit card:
  • Name on card
  • Expiration month and year
  • ZIP Code
  • Security code
  • Payment nickname
Sign in and go to My Payment Methods (residential) or Manage Payment Methods (business). From here you can edit and delete your existing payment methods, plus add new payment methods.
Can I make a same-day online payment?
Yes, payments can be on the same day or scheduled for a future date. Payments made after 5  p.m. will automatically be applied on the next business day.
What are the eligibility requirements for BudgetWise Billing?
All DTE Energy customers with active service are eligible to participate in BudgetWise Billing if their account is in good standing and they are not enrolled in any other payment plan.

Customers currently enrolled in onsite electric generation net metering are not eligible for BudgetWise Billing.
Can I set the date when I pay my bills?
Flexible Due Date is a free service that allows you to schedule the due date of your DTE Energy bill each month.
Why is my bill higher than usual?

Several factors could cause your bill to be higher or lower than usual. These include:

  • Number of days in the billing cycle – Fewer days in the billing cycle typically results in a lower energy bill, compared to a billing cycle with more days.
  • Extreme temperature months – During a hot summer or cold winter you tend to use more energy with your air conditioning or heating units.
  • Household changes – Any adjustment to your thermostat, the number of people living in your home, lights left on for long periods of time and doors frequently opening/closing affect overall energy usage.
  • System or equipment failure – Appliances like your refrigerator, freezer, washer, dryer, computer or even television could be running more often than usual. Overheating can also impact your energy usage.

Learn more about your utility bill and energy pricing.

How can I file a complaint?

We’re sorry you are experiencing an issue with DTE. We will work hard to resolve the issue for you. Please contact us using one of these methods:

Contact Us
Have a situation that won't get fixed? If you are experiencing a repeated problem or are dissatisfied with the resolution of a prior complaint, please file a complaint with us. If your matter is urgent, message us on Twitter or Facebook or please call our Contact Center at 800.477.4747. Thank you. 
Customers' Rights & Responsibilities
In our Customers' Rights & Responsibilities Resource Guide, you'll find everything you need to know about your DTE Energy services.
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