General Assistance

If you are behind on your energy bill, please contact us at (800) 477-4747 to avoid service disconnection. We offer several Payment Assistance Programs to help customers pay their energy bills. We will work with you to find a payment plan to best suit your budget and energy needs.
In order to qualify for any DTE assistance program, we must verify the income of everyone in your household. View our video to find out which documents and information you will need to provide when applying for energy assistance programs.
For other human services, please call 211 or reach out to several community partners for specific assistance in your area. If you receive State Emergency Relief, you may be eligible for additional assistance. Apply for all types financial aid online.
Winter Protection Plan
The Winter Protection Plan is a program designed to prevent service disconnection during the heating season (November 1 through March 31 of the following year, each year) for customers at or below 200% of the federal poverty level, and seniors age 62 and up regardless of income.
During this period, customers will pay a budgeted amount. Seniors who have had service disconnected for non-payment before applying for WPP will have their services reconnected without any payments. Although no specific payments are required during the heating season, seniors are encouraged to pay something to avoid large payments when the protection period ends.
If you enroll in WPP you will not be able to apply for State Emergency Relief while enrolled.
Medical Emergency
If you or a member of your household has a medical emergency confirmed by a physician or public health official, you can apply for interruption of service protection for up to 21 days. You must provide a signed and completed Medical Certification Form confirming service disconnection will aggravate an existing medical condition.

Critical Care

If you or a member of your household requires home medical equipment or a life-support system, you must provide a signed and completed Medical Certification Form from a physician or medical facility identifying the medical equipment or life-support system certifying an interruption of service is immediately life-threatening. Critical Care re-certification is required on an annual basis.
Please submit your form via our Document Submission Portal.
Active Military Protection
If you or your spouse is called to full-time active military duty during a national or state emergency or war, you may apply for shutoff protection for up to 90 days. You may also reapply for extensions of this protection.
Affordable Housing
Customers looking for affordable housing may use the free Michigan Housing Locator at
GreenPath Financial Wellness
GreenPath Financial Wellness supports people who have overwhelming debt, foreclosure, bankruptcy or credit challenges. Services include budget counseling, debt management and credit report help. To learn more, please call (800) 550-1961.