Natural Gas Emergency

natural gas emergency

If You Smell or Suspect a Natural Gas Leak:

Leave the area immediately.
Go to an outside location where you can no longer smell natural gas.
Call our dedicated natural gas leak hotline at 800.947.5000.
We have emergency service available 24 hours a day, seven days a week.

If You Smell or Suspect a Natural Gas Leak DO NOT:

  • Use matches or lighters (avoid all open flames)
  • Use any electrical device, including appliances, doorbells and garage door openers
  • Use any phones, including cellular phones
  • Turn light switches on and off
  • Try to locate the source of the natural gas leak
  • Re-enter the building or return to the area until DTE Gas tells you it’s safe

We make every effort to ensure that your natural gas systems run smoothly and safely, but in case of an emergency, it’s important that you know how to recognize and report a natural gas leak. Natural gas leaks are extremely dangerous, but can be difficult to detect because natural gas is odorless and colorless. To make natural gas leaks easily identifiable, we add a harmless substance to our natural gas that makes leakages smell like rotten eggs.

Our dedicated, 24-hour natural gas leak hotline is 800.947.5000.

This number is designated for natural gas leak reporting only. Operators cannot take or transfer calls relating to other topics. You can also call our Customer Service Center at 800.477.4747 and follow the automated prompts to report a natural gas leak.