Terms & Conditions

Energy Bridge Terms & Conditions

Notwithstanding anything to the contrary, the following terms and conditions apply only to the DTE Energy Bridge within the DTE Insight program.

Right of Use

By requesting the DTE Energy Bridge, you agree that you: (1) are a DTE Electric Company or a DTE Gas Company (“DTE”) customer and at least 18 years of age or older, (2) will be charged an agreed upon monthly equipment fee on your energy bill statement at the start of each billing cycle, (3) understand the DTE Energy Bridge remains the property of DTE and is offered only to DTE customers, (4) will use the equipment only at the account address it was requested and return it prior to a move-out, (5) are opting-in to receive all communication (email, SMS text, direct mail, mobile app, etc.) regarding the DTE Energy Bridge throughout the entirety of these terms and conditions and (6) have read and understand these terms and conditions.

Once you agree to opt-in, refer to the in-app subscription details to view the period of your free trial. If you are not satisfied with the product for any reason during the free trial period, you may opt out at any time and DTE will provide you with a pre-paid return label. If you decide to keep the DTE Energy Bridge after the free trial expires, your service will continue uninterrupted and the monthly equipment fee will be charged on your energy bill statement. If you would like to cancel your service, please submit a return request on the DTE Energy website or contact a DTE Insight representative to help you return the DTE Energy Bridge. Once the device is returned and in the possession of DTE, the monthly equipment fee will be terminated on your next billing cycle. If you plan to move out and/or transfer your service, it is your responsibility to return the device prior to your move-out date to terminate the monthly equipment fee and avoid the non-returned equipment charge. If a charge is incurred due to a move out, DTE will refund the amount once the DTE Energy Bridge is returned to the mailing address provided and in the possession of DTE. If the DTE Energy Bridge is reported lost or damaged, the monthly equipment fee will be terminated, and you will be charged a lost or damaged equipment fee. The agreement and these terms and conditions are non-transferrable. Your mobile carrier’s message and data rates may apply. Offers and services are subject to change without notice.

DTE’s primary purpose is to present our qualified customers with a tool to view their real-time energy consumption and access to the Smart Home features when the DTE Insight app and DTE Energy Bridge are paired and the connected devices are added.

The DTE Energy Bridge is not guaranteed to display real-time usage with any other residential meter type (i.e. net metering, solar, wind, geothermal, etc.). Customers with other meter types may use the DTE Insight app to view their account?s total historical consumption. If you choose to opt-in to these terms and conditions and are not a qualified Residential Service Rate customer at the account the DTE Energy Bridge is requested for, you understand it is at your risk and DTE will not waive any credits towards any monthly, non-returned, late and/or damaged equipment fees. In addition, you understand it is at your risk if the DTE Energy Bridge cannot connect, display your real-time energy consumption, or displays inaccurate and/or unexpected real-time display results if you are not a qualified Residential Service Rate customer.

We expect that you will install the DTE Energy Bridge immediately after delivery and report any technical issues with the device to DTE Insight Customer Support, as soon as reasonably possible. If we determine a replacement DTE Energy Bridge is required at the time of an in-home service appointment, we will replace the DTE Energy Bridge with a new or refurbished device that has comparable features. If you need help with installation or experience technical difficulties, please contact DTE Insight Customer Support at 866.796.0512, or email us at DTE_Insight@dteenergy.com.

You will be able to purchase your own smart devices and add the supported devices to your DTE Insight app (Please see in App features for compatible products and capabilities.) and/or make in-app purchases of supported smart devices. Purchasing your equipment requires a one-time in-app payment. Those devices will remain your property to use as you wish whether you choose to continue to participate in the DTE Insight program or not.

*To return your equipment, click Return.

DTE Electric Installation and Connection Requirements

To properly connect and install the DTE Energy Bridge, customers must have the following: (1) an Advanced Meter Infrastructure (AMI) connected smart meter within 25 feet of the installed residential location; (2) in-home Internet service with Wi-Fi or an accessible Ethernet port and (3) access to a device with a supported Android or iOS operating system.

The non-returned, lost or damaged equipment fee is $25.

DTE Gas Installation and Connection Requirements

To properly connect and install the DTE Energy Bridge, customers must have the following: (1) an Automatic Meter Reading (AMR) connected meter within 25 feet of the installed residential location and (2) access to a device with a supported Android or iOS operating system.

The non-returned, lost or damaged equipment fee is $100.

The performance of the DTE Energy Bridge may be impacted by other factors outside of DTE?s control (i.e. lost internet connection, radio interference, acts of God, etc.) and are not subject to refunds.

Warranty There is no warranty for the program or equipment to the extent permitted by applicable law. The copyright holders and/or other parties provide the program and equipment ?as-is? without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the program and equipment is with you, should the program prove defective, you assume the cost of all necessary servicing, repair or correction. In no event unless required by applicable law or agreed to in writing will any copyright holder, or any other party who may modify and/or redistribute the program and/or equipment as permitted be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the program and/or equipment (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or the third parties or a failure of the program and/or equipment to operate with any other programs and/or equipment), even if such holder or other party has been advised of the possibility of such demands.

All Smart products come with their own manufacturer warranty and are not the responsibility of DTE or the seller. For warranty information about products purchased, please contact the product manufacturer.

DTE makes no warranty of any kind, express or implied, including any warranties of merchantability and fitness for a particular purpose and shall not be subject to liability for any delays, incidentals or interruptions of the products, mobile apps or devices of any kind. You agree that you use the equipment, devices, mobile app, their content and the service at your own risk. DTE is not responsible for any errors and interruptions and reserves the right to make any changes, corrections and/or improvements to the DTE Insight program or stop the program altogether at any time and without notice.

DTE Insight Mobile App Privacy Policy

Except as required by law and except as may be in accordance with DTE or its Affiliate Privacy Policy Statements, DTE and its Affiliates will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to DTE and its Affiliates through the DTE Insight mobile application and Cloud.

By using the DTE Insight mobile application, you acknowledge and agree that the app may require access to data usage, device data, photos, address book, IP address, cookies, account settings, collected and/or survey data and may require phone service or text messaging capabilities. By using your DTE login credentials, you acknowledge and agree to use your personal DTE account information to link to the DTE Insight mobile application. Please note, your information is highly secured and will remain private. DTE will never sell or rent your information to any third party. For the safety of our customers and others, you also agree not to use the DTE Insight mobile application while driving.

To view our Online Privacy Policy, click here.
To view our Customer Data Privacy Policy, click here.
To view our Marketplace Privacy Policy, click here.

Smart Home Terms & Conditions

Notwithstanding anything to the contrary, the following terms and conditions apply only to the Smart Home features within the DTE Insight program:

By participating in the DTE Insight Smart Home program and agreeing to these terms and conditions, you accept the advertised monthly charges for access to the Smart Home features. You understand that charges will be applied to your monthly DTE Energy ("DTE") bill once you enroll in any of the programs. DTE will apply any enrollment changes in the monthly Smart Home program at the end of the current billing cycle.

You will be able to purchase your own smart devices and add the supported devices to your DTE Insight app (see the Platform Compatibility and Supported Device Type recommendations) and/or make in-app purchases of supported smart devices. Purchasing your equipment requires a one-time in-app payment.

Those devices will remain your property to use as you wish whether you choose to continue to participate in the Smart Home program or not. If you choose to no longer participate in the Smart Home program, you will not be charged a termination fee and you will no longer be charged the Smart Home monthly enrollment fee.

Platform Compatibility and Supported Device Types

Control products from supported iOS and/or Android devices. Compatible with Bluetooth, Wi-Fi and Z-Wave: Lights/Switches, Plugs, Load Controllers, Thermostats, Sensors, Door Locks and Smoke/CO Detectors. Works on all General Electric (GE) products, Amazon Alexa and Amazon Echo.

Please note, the Energy Bridge is required to participate in the DTE Insight Smart Home program; however, the Energy Bridge will be billed separately once you request and agree to the Energy Bridge Terms and Conditions (see DTE Energy Bridge Terms and Conditions). Although the Energy Bridge will also serve as a smart hub, excluding devices will not stop the $0.99 monthly charge for the Energy Bridge, as you will still be able to monitor your home?s real-time electricity use.

Warranty

All products come with their own manufacturer warranty and are not the responsibility of DTE or the seller. For warranty information about products purchased, please contact the product manufacturer.

DTE makes no warranty of any kind, express or implied, including any warranties of merchantability and fitness for a particular purpose and shall not be subject to liability for any delays, incidentals or interruptions of the products, mobile apps or devices of any kind. You agree that you use the equipment, devices, mobile app, their content and the service at your own risk. DTE is not responsible for any errors and interruptions and reserves the right to make any changes, corrections and/or improvements to the DTE Insight Smart Home program, or stop the program altogether at any time and without notice.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

• It is your responsibility to ensure sufficient funds are available to complete any payments you schedule. You may be charged a returned item fee if funds are not available at the time of the scheduled payment.
• If your financial institution rejects the transaction for any reason, your payment will not be applied to your DTE Energy account.
• You may edit or cancel a scheduled one-time payment up to one day before the scheduled payment date. Same-day payments can be canceled, unless the payment has already been processed.
• If you are enrolling in AutoPay, you are authorizing DTE Energy to debit the bank account or credit/debit card you designate each billing period to automatically pay the amount due on your billing statement. DTE Energy will advise you with a message on your billing statement of the amount and date of the payment to be automatically debited.
• To enroll in AutoPay, you can:
• Sign in to your account and go to My Payment Programs.
• Call Customer Service at 800.477.4747.
• Write to Quality Control, 807 WCB, One Energy Plaza, Detroit, MI 48226. Your request must be received at least two business days before the scheduled debit date on your billing statement.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

Enrollment requirements

• Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly email reminder when your bill is available online.
• Payments can be made on your DTE Energy account by using Guest Pay or by signing in to your account. Please visit our Billing & Payment section of the website for more information.
• You may unenroll from eBill Paperless Billing at any time.

Bill delivery and Presentment

Upon activation of the electronic bill feature, you will no longer receive a paper bill in the mail unless your DTE Energy account is in shut-off status. Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill Paperless Billing.

DTE Energy will use its best efforts to present all of your electronic bills promptly via email. In addition to notification on your online Account Summary page, DTE Energy will send email notifications to the email address listed on your account. It is your sole responsibility to ensure this information is accurate. In the event you do not receive a notification, it is your responsibility to sign in and check on the delivery of new electronic bills.

If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at any time after correcting any email address errors.

Cancellation of eBill Paperless Billing

DTE Energy reserves the right to cancel the presentment of electronic bills via email at any time. You may cancel eBill Paperless Billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final bill on the due date. You can check your current account balance at dteenergy.com.

Non-Delivery of Electronic Bill(s)

You are responsible for ensuring timely payment of all bills. Copies of your last five delivered bills are available at dteenergy.com. For bills older than six months, please email us.

Any discrepancies or disputes regarding the accuracy of your eBill paperless billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.

This Agreement does not alter your liability or obligations that currently exist between you and DTE Energy concerning your utility usage, and other products and services.

Service Termination, Cancellation or Suspension

In the event you wish to cancel eBill Paperless Billing, you may do so online. DTE Energy may terminate or cancel your eBill Paperless Billing service at any time. Neither termination nor suspension shall affect your liability or obligation under these Terms and Conditions.

Service Fees and Additional Charges

You are responsible for any and all telephone access fees and/or internet service fees assessed by your telephone and/or internet service provider.

Address Changes

It is your sole responsibility to ensure the contact information in your user profile is current and accurate. This includes, but is not limited to name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting Customer Service at 800.477.4747.

Information Authorization

You agree that the information you provide to DTE Energy can go through a verification process.

Errors and Questions

In case of errors or questions about your eBill paperless billing transactions, you should notify us as soon as possible by calling 800.482.8720 during normal business hours or email us.

Disputes

In the event of a dispute regarding eBill Paperless Billing service, you agree to resolve the dispute in accordance with these Terms and Conditions. You acknowledge and agree these Terms and Conditions are the complete and exclusive statement of the services to be provided. These Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communication between you and DTE Energy relating to the subject matter of this agreement. These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

Password and Security

You agree to protect your password by not making it available to any unauthorized individual. You are responsible for all payments you authorize using our website. If you permit authorized users or other persons to use eBill Paperless Billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe your password or other means to access your account has been lost/stolen or that someone may attempt to use eBill Paperless Billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720 during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

Alterations and Amendments

The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services and/or related material, which may render all such prior versions obsolete.

These Terms and Conditions contain DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential or exemplary damages. These include lost profits, even if advised of the possibility thereof, arising in any way out of the installation, use or maintenance of the equipment, software and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its Terms and Conditions.