Notwithstanding anything to the contrary, the following Terms and Conditions apply to the DTE Insight program.
Right of Use
By subscribing to DTE Insight Premium Subscription(s), you agree that you: (1) are a DTE Electric Company customer and at least 18 years of age or older, (2)
will be charged a monthly equipment fee on your billing statement at the start of each billing cycle, (3) understand the DTE Energy Bridge remains the property of DTE and is offered only to DTE customers, (4) will use the equipment only at the account address it was requested and return it prior to moving out or terminating service at that address, (5) are opting-in to receive all communication via email, SMS text, phone, direct mail and mobile app, regarding the DTE Energy Bridge throughout the entirety of these Terms and Conditions and (6) have read and understand these Terms and Conditions.
Once you agree to opt-in, you will be offered a 6-month free trial for use of the DTE Energy Bridge. If you are not satisfied with the product for any reason during the free trial period, you may opt out at any time and DTE will provide you with a pre-paid return label. If you decide to keep the DTE Energy Bridge after the 6-month free trial expires, your service will continue uninterrupted and the monthly equipment fee will be charged on your billing statement. The monthly equipment fee amount is based on the subscription plan you choose. If you would like to cancel your service, please contact a DTE Insight representative to help you return the DTE Energy Bridge. Once the device is returned and in the possession of DTE, the monthly equipment fee will be terminated on your next billing cycle. If you plan to move out and/or transfer your service, it is your responsibility to return the device prior to your move-out date to terminate the monthly equipment fee and avoid a non-returned equipment charge. If a charge is incurred due to a move out, DTE Energy will refund the amount once the DTE Energy Bridge is returned to the mailing address provided and in the possession of DTE Energy. If the DTE Energy Bridge is reported lost or damaged, the monthly equipment fee will be terminated and you will be charged a lost or damaged equipment fee. This agreement and these Terms and Conditions are non-transferrable. Your mobile carrier’s message and data rates may apply. Offers and services are subject to change without notice.
DTE Energy's primary purpose is to present our qualified customers with a tool to view their real-time energy consumption and the ability to connect and manage smart devices when the DTE Insight app and DTE Energy Bridge are paired. To qualify, you must be a D1 – Residential Service Rate customer and have an advanced metering infrastructure (AMI) meter installed at the location where the DTE Energy Bridge will be connected. The DTE Energy Bridge is not guaranteed to display real-time usage with any other meter type (i.e., net metering, solar, wind, geothermal, etc.). Customers with other meter types may use the DTE Insight app to view their account’s total historical consumption. If you choose to opt-in to these Terms and Conditions and are not a D1 – Residential Service Rate customer at the account for which the DTE Energy Bridge is requested, you understand the use of the DTE Energy Bridge is at your risk. Accordingly, DTE will not provide any credits or waive any charges associated with the DTE Insight program, including but not limited to the monthly fee, or fee for non-returned, late and/or damaged equipment. In addition, you understand that DTE is not responsible if the DTE Energy Bridge cannot connect, display your real-time energy consumption, displays inaccurate and/or unexpected real-time display results, or the ability to connect and manage smart devices if you are not a D1 – Residential Service Rate customer.
We expect you will install the DTE Energy Bridge immediately after delivery and report any technical issues with the device to DTE Insight Customer Support at
(585) 498-7200 or
email us. If we determine a replacement DTE Energy Bridge is required, we will replace the DTE Energy Bridge with a new or refurbished device that has comparable features.
If you need to cancel your service, please contact DTE Insight Customer Support at
(585) 498-7200 or
email us.
Installation and Connection Requirements
To properly connect and install the DTE Energy Bridge, customers must have the following: (1) an advanced meter infrastructure (AMI) smart meter within 25 feet of the installed residential location; (2) in-home Internet service with Wi-Fi and an accessible ethernet port and (3) access to a device with a supported Android or iOS operating system. The performance of the DTE Energy Bridge may be impacted by other factors outside of DTE’s control (i.e., lost internet connection, radio interference, acts of God, etc.) and are not subject to refunds.
Warranty & Disclaimers
DTE ENERGY AND ITS AFFILIATES MAKE NO WARRANTY FOR THE DTE INSIGHT PROGRAM OR EQUIPMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW. DTE ENERGY, ITS AFFILIATES, THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE INSIGHT PROGRAM AND EQUIPMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND SHALL NOT BE SUBJECT TO LIABILITY FOR ANY FAILURES, DELAYS, OR INTERRUPTIONS OF THE PRODUCTS, MOBILE APPS OR DEVICES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES. THIS INCLUDES GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
All products connected to the DTE Insight program come with their own manufacturer or retailer warranty and are not the responsibility of DTE Energy or its Affiliates, provided however, if a product is purchased through the DTE Marketplace, any applicable DTE Marketplace warranty shall apply. For more information, please view the DTE Marketplace Terms and Conditions. For warranty information about products purchased from other sources, please contact the product manufacturer or retailer directly.
The projects and tips on the DTE Insight app and dteenergy.com are intended as helpful suggestions to guide you toward energy savings. While DTE Energy and its agents can make suggestions as to the ease or difficulty of a particular project by rating it as novice, medium or pro, we strongly advise you to seek the advice of a professional in the completion of any of the projects as your own comfort level dictates. By taking on any of these projects, you understand you are doing so at your own risk and DTE Energy is not in any way responsible or liable for any claims or damages that may arise.
Estimated savings for energy efficiency projects are estimates only and are to be used as a guide to help you to prioritize home improvement projects. The specific conditions in your home may cause your savings to vary from these estimates. DTE Energy is not responsible or liable should actual energy savings differ from the estimated savings noted for the project.
DTE Energy reserves the right to make any changes, corrections and/or improvements to the DTE Insight Premium Subscription(s) program or stop the program altogether at any time and without notice.
DTE Insight Privacy Policy
Except as required by law and except as may be in accordance with DTE Energy or its Affiliates’ privacy policy statements, DTE Energy and its Affiliates will maintain the confidentiality of all user communications containing personal user information transmitted directly to DTE Energy and its Affiliates through the DTE Insight mobile application and cloud.
By using the DTE Insight mobile application, you acknowledge and agree that the app may require access to data usage, device data, photos, address book, internet protocol address, cookies, account settings, collected and/or survey data and may require phone service or text messaging capabilities. By using your DTE Energy login credentials, you acknowledge and agree to use your personal DTE Energy account information to link to the DTE Insight mobile application. Please note, your information is highly secure and will remain private. DTE Energy will never sell or rent your information to any third party. For the safety of our customers and others, you also agree not to use the DTE Insight mobile application while driving.
To learn more about how DTE Energy handles your data and personal information, please view our
Online Privacy Policy,
Customer Data Privacy Policy or our
Marketplace Privacy Policy.
Premium Subscriptions Terms & Conditions
Notwithstanding anything to the contrary, the following Terms and Conditions apply only to the DTE Insight program Premium Subscription(s).
By participating in the DTE Insight Premium Subscriptions(s) and agreeing to these Terms and Conditions,
you accept the advertised monthly charges for access to the Premium Subscription(s). You understand that charges will be applied to your monthly DTE Energy bill once you enroll in any of the Premium Subscription(s). DTE Energy will apply any enrollment changes in the monthly Premium Subscription(s) at the end of the current billing cycle.
You will be able to purchase your own Premium Subscription(s) smart devices and add the supported devices to your DTE Insight app (see the Platform Compatibility and Supported Device Type recommendations) and/or make purchases of compatible products from the
DTE Marketplace that can be accessed within the DTE Insight App.
The products you purchase will remain your property to use as you wish whether you choose to continue to participate in the Premium Subscription(s) or not. If you choose to no longer participate in the Premium Subscription(s), you will not be charged a termination fee and you will no longer be charged the Premium Subscription(s) monthly enrollment fee.
Platform Compatibility and Supported Device Types
Control products are supported by iOS and/or Android devices. DTE Insight compatible products include, but are not limited to, light bulbs, switches, plugs, load controllers, thermostats, sensors and smoke/carbon monoxide detectors.
The Energy Bridge is required to participate in the DTE Insight Premium Subscription(s). However, the Energy Bridge will be billed separately once you request and agree to the Energy Bridge Terms and Conditions. Although the Energy Bridge will also serve as a smart hub, excluding devices will not stop the monthly equipment fee for the Energy Bridge, as you will still be able to monitor your home’s real-time electricity use.
