Terms & Conditions

For DTE Energy and Affiliate Internet Websites

Last Modified: September 3, 2019

DTE Energy Company ("DTE Energy") and its affiliated companies (individually referred to as an "Affiliate" or collectively referred to as "Affiliates") provide this website and other Affiliate websites/microsites and related services subject to the following Terms and Conditions. All users of our websites must be in compliance with the following Terms and Conditions set forth below. By accessing any DTE Energy website, the user indicates acknowledgment and acceptance of any applicable Terms and Conditions. Please read the following information carefully.


1. Applicability

These Terms and Conditions apply to all DTE Energy websites, subject to the conditions stated below. An Affiliate is a legal entity that is at least 50 percent owned by either DTE Energy or a direct or indirect subsidiary of DTE Energy. An Affiliate may have its own website and may have additional Terms and Conditions. To the extent there is a conflict between these Terms and Conditions and the Affiliate website’s Terms and Conditions, the Terms and Conditions of the Affiliate website will be applicable.
DTE Energy and its Affiliate websites each have privacy policy statements. Applicable privacy policy statements may be viewed on each individual website. View DTE Energy’s Online Privacy Policy

2. Laws & Regulations

User access to and use of a website is subject to all applicable international, federal, state and local laws and regulations.

3. Copyright Information

All pages within this website are the property of DTE Energy or its Affiliate, unless other ownership is indicated. All information and content, including any software programs available on or through a website are protected by copyright. A user is permitted to download information from a website that, by its nature or context, is to be copied in order to use website-related services. A user is permitted to download information from a website for private personal use. A user is prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through a website for any commercial or public purpose unless the user has the prior written permission of DTE Energy or its Affiliate.

4. Trade Names & Trademarks

DTE Energy Company, and the names of all Affiliates, are trade names, service marks and/or trademarks of DTE Energy or its Affiliates. DTE Electric Company registered and owned trademarks or service marks include, but are not limited to the following: Know Your Own Power®, BudgetWise Billing®, GreenCurrents®, CoolCurrents®, BioGreenGas®, SolarCurrents®, SmartCurrents™ and MIGreenPower™. DTE Gas Company has registered and owns, among others, the Home Protection Plus? service mark. All other trademarks, service marks and logos used in websites are the trademarks, service marks or logos of DTE Energy, the respective Affiliate or other third-party owners.
Users of our websites are prohibited from using any DTE Energy or Affiliate trade name, trademark or service mark for any purpose without the written permission of DTE Energy. This includes, but is not limited to, use as metatags on other pages or websites on the World Wide Web.

5. Risk Assumption

Unless specifically provided within the content of a website, a user of a website assumes total responsibility and risk of use of the website and related services.

6. Site Accuracy

Although DTE Energy and its Affiliates attempt to ensure the integrity and accuracy of all websites, the information, software, products and descriptions of services published on a website may include inaccuracies or typographical errors. Other than as required under applicable law or regulation, DTE Energy and its Affiliates specifically disclaim any liability for any inaccuracies or errors on a website or a linked website.
Other than as required under applicable law or regulation, DTE Energy and its Affiliates do not endorse and are not responsible for:
  • (a) the accuracy of any opinion, advice or statement made by any party through a website or a linked website* or
  • (b)the reliability or capabilities any product or service obtained from a linked website.
*As required under applicable law or regulation, it is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through a website or a linked website. A user agrees to seek the advice of a professional, as appropriate, regarding the evaluation of any specific opinion, advice, product, service or other content.

7. Warranty Disclaimer

ALL CONTENT, PRODUCTS AND SERVICES ON A WEBSITE OR REFERENCED/LINKED WEBSITE ARE PROVIDED IN THEIR PRESENT CONDITION WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY.

8. Limitation of Liability for Use of a Website

Other than as required under applicable law or regulation, DTE Energy and its Affiliates and any of their respective officers, directors, employees or agents are not liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages including, without limitation, lost profits, cost of procuring substitute service or lost opportunity, arising out of or in connection with or relating in any way to a website, website-related services and/or content or information contained within a website, the use of a website or a linked website or with the delay or inability to use a website or a linked website, even if DTE Energy and its Affiliates are made aware of the possibility of such damages. This limitation of liability includes, but is not limited to, the transmission of any viruses which may infect a user's equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., a user cannot access his/her internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. DTE Energy and its affiliates do not guarantee continuous, uninterrupted or secure access to a website.
Other than as required under applicable law or regulation, under no circumstance will DTE Energy or its Affiliates be liable for any loss or damage caused by a user's reliance on information obtained through a website or a linked website or user's reliance on any product/service obtained from a linked website.

9. Limitation of Remedy

Unless specifically provided by law or otherwise stated specifically in a website, a user's sole remedy for problems with a website and/or website-related services is to notify DTE Energy or the applicable Affiliate of any problems with the website. DTE Energy's or an Affiliate's sole obligation will be to attempt to correct any problems with the website.

10. Limitation of Liability for Services Arranged Through the Website with Entities Other Than DTE Energy or its Affiliate

For products or services obtained from third parties, other than DTE Energy or an Affiliate, user agrees DTE Energy or its Affiliate is a mere facilitator for the provider of products or services available through the website. All claims regarding any failure or breach with respect to a product or service offered through the website are limited to claims against the product or service provider. DTE Energy and its Affiliates hereby disclaim any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with goods or services provided by a third party through the website. This includes, without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity, which may be incurred through the fault, negligent or otherwise, of such third-party supplier.

11. Linked Internet Website

DTE Energy and its Affiliates prohibit caching, unauthorized hypertext links to a website and the framing of any content available through our website. DTE Energy and its Affiliates reserve the right to disable/unlink any unauthorized links and specifically disclaim any responsibility for the content available on any other internet websites. Access to any other internet website linked to an external website is clicked at the user's own risk.
This website contains links to third-party websites that are not owned or controlled by DTE Energy. DTE Energy has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites. In addition, DTE Energy will not and cannot censor or edit the content of any third-party website. By clicking on links, you expressly relieve DTE Energy from any and all liability arising from your use or content of any third-party website. When clicking on and utilizing a third-party website, we recommend you read the terms and conditions and privacy policy of that respective third-party website.

12. Text Messaging Communications – Terms of Use

DTE Energy offers text messaging services allowing you to receive communications on your mobile device.
In order to receive your message alerts from DTE Energy, you must reply "YES" to the opt-in message. By opting in for text messaging service, you, the user, agree to the Terms and Conditions as well as the Online Privacy Policy for DTE Energy as it pertains to specific usage of the text messaging service:
General (DTETXT-383898)
These messages include updates on your account, billing information and marketing materials.
Opt-out:
You may opt-out by texting "STOP" to 383898. Text HELP to 383898 for help. Message and data rates may apply.
Outages (DTEOUT-383688)
Stay up-to-date on your current power outage. Messages include status updates and power restoration estimates.
Short Message Service (SMS) is a text messaging feature offered on a phone, application or mobile device allowing you to send messages from one device to another.
  1. Your mobile service provider’s standard messaging rates may apply to your entry or submission message, our confirmation and all subsequent SMS correspondence. DTE Energy does not charge for any content or message. However downloadable content may incur additional charges from your mobile service provider. Please contact them directly for information about your messaging plan. Your mobile service provider may impose message or charge limitations on your account outside our control. All charges are billed by and payable to your mobile service provider.
  2. We will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an AS IS, AS AVAILABLE basis.
  3. Data obtained from you in connection with this SMS service only includes your cell phone number, your carrier's name, the date, time and content of your messages and other information you may provide. We may use this information to contact you, to provide the services or programs you request from us, and to otherwise operate, develop and improve the service or for other internal purposes. Your wireless carrier and other service providers may also collect data about your SMS usage and their practices are governed by their own policies. We will only use information you provide to the service to transmit your text message as described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete and true information.
  4. The service and the content and materials you receive through the service are proprietary to us or our licensors. They are for your personal, non-commercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.
  5. We reserve the right to alter charges and/or these Terms and Conditions from time to time. We may suspend or terminate the service to you if we believe you are in breach of our Terms and Conditions. Your service is also subject to termination in the event your wireless service terminates or lapses. We may discontinue the service at any time at our discretion.
  6. DTE Energy is not liable for delayed or undelivered messages. Please contact your mobile service provider for assistance.

13. Confidentiality of User Communications

Except as required by law and except as may be in accordance with the DTE Energy or its Affiliate privacy policy statements, DTE Energy and its Affiliates will maintain the confidentiality of all user communications which contain personal user information transmitted directly to DTE Energy and its Affiliates. Postings by a user on any message board or in any chat room will not be protected as confidential. DTE Energy and/or its Affiliate may use/provide information contained in any such postings, including any ideas, concepts, know-how or other intellectual property, for any purpose whatsoever and as deemed appropriate by DTE Energy or its Affiliate. Each Affiliate may have its own privacy policy, regardless of how denominated, that will apply to the Affiliate’s website.
A linked or third-party website may contain confidentiality or privacy policy provisions differing from the provisions provided by DTE Energy or its Affiliates. DTE Energy and its Affiliates are not responsible for such provisions and expressly disclaim any and all liability related to such provisions.

14. Website Postings

Postings apply to any/all message boards or chat rooms on a website. DTE Energy and its Affiliates are under no obligation to review any messages, information or content posted on a website by users and assume no responsibility or liability relating to any such posting. Notwithstanding the above, DTE Energy or its Affiliate may from time to time monitor the postings on a website and may decline to accept and/or may remove any posting containing:
  • Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct constituting a criminal offense, gives rise to civil liability or otherwise violates any applicable local, state, national or international law.
  • Advertisements or solicitations of any kind. This does not apply to a website with message boards containing classified advertisements.
  • Messages posted by users impersonating others.
  • Personal information such as messages with phone numbers, social security numbers, account numbers, addresses or employer references.
  • Messages by any non-spokesperson employee of DTE Energy or its Affiliates purporting to speak on behalf of DTE Energy or its Affiliates, containing confidential information or expressing opinions concerning DTE Energy or its Affiliates.
  • Messages offering unauthorized downloads of any copyrighted or private information.
  • Multiple messages placed within individual folders by the same user restating the same point.
  • Chain letters of any kind.

15. Transmission of Personal Data

Transmission of personal data applies to a website through which proprietary customer’s account data may be transmitted. All users acknowledge and agree that by providing DTE Energy or an Affiliate with any personal or proprietary information through a website, the user consents to the transmission of such personal or proprietary information over international borders as necessary for processing in accordance with DTE Energy or its Affiliates' standard business practices.

User should be aware that any linked or third-party website linked or otherwise may contain transmission of personal data provisions differing from the provisions provided herein. DTE Energy and its Affiliates are not responsible for such provisions and expressly disclaim any/all liability related to such provisions.

Customers of DTE Energy or an Affiliate may receive solicitations derived from customer lists obtained from non-website-related sources. Such solicitations do not result from website contacts.

16. Users Bound by Website Content or Changes to the Website’s Content

DTE Energy or an Affiliate may make changes or improvements one of its websites or linked websites at any time. Users of a website or a linked website are deemed to be apprised of, and bound by, the content and/or terms and conditions appearing on our website or a linked website on the date of use.

17. Users Bound by the Website’s Terms & Conditions or Changes to the Website’s Terms & Conditions

DTE Energy and its Affiliates reserve the right to revise these Terms and Conditions at any time. Third parties may change their Terms and Conditions of any linked website at any time. Users of a website or a linked website are deemed to be apprised of, and bound by, any version of the Terms and Conditions of a website or a linked website referenced on the website or linked website on the date of use.

18. Violations of Terms & Conditions or Website Content

DTE Energy and its Affiliates reserve the right to seek all remedies available at law or in equity for violations of these Terms and Conditions or website content, including the right to block access from a particular internet address to a website.

19. Access to Password Protected or Secure Areas

Access to and use of password protected and/or secure areas of a website are restricted to authorized users only. Unauthorized individuals attempting to access these areas of a website may be subject to prosecution.

20. Use of Cookies

DTE Energy and its Affiliates reserve the right to store information on a user's computer in the form of a temporary file or cookie for purposes of modifying a website to reflect users' preferences. DTE Energy and its Affiliates each may have separate privacy policy statements applicable to individual websites. Those privacy policy statements provide additional information regarding DTE Energy and its affiliates' use of cookies as well as procedures for disabling cookies.

21. Jurisdiction/Governing Law

Users of this website agree to submit to the laws of the State of Michigan, the United States and all applicable federal law without regard to conflicts of laws principles.

22. Disclaimers

The projects and tips on the DTE Insight app and dteenergy.com are intended as helpful suggestions to guide you toward energy savings. While DTE Energy and its agents can make suggestions as to the ease or difficulty of a particular project by rating it as novice, medium or pro, we strongly advise you to seek the advice of a professional in the completion of any of the projects as your own comfort level dictates. By taking on any of these projects, you understand you are doing so at your own risk and DTE Energy is not in any way responsible or liable for any claims or damages that may arise.
Estimated savings for energy efficiency projects are estimates only and are to be used as a guide to help you to prioritize home improvement projects. The specific conditions in your home may cause your savings to vary from these estimates. DTE Energy is not responsible or liable should actual energy savings differ from the estimated savings noted for the project.

Energy Bridge Terms & Conditions

Notwithstanding anything to the contrary, the following terms and conditions apply only to the DTE Energy Bridge within the DTE Insight program.

Right of Use


By requesting the DTE Energy Bridge, you agree that you: (1) are a DTE Electric Company or a DTE Gas Company (“DTE”) customer and at least 18 years of age or older, (2) will be charged an agreed upon monthly equipment fee on your energy bill statement at the start of each billing cycle, (3) understand the DTE Energy Bridge remains the property of DTE and is offered only to DTE customers, (4) will use the equipment only at the account address it was requested and return it prior to a move-out, (5) are opting-in to receive all communication (email, SMS text, direct mail, mobile app, etc.) regarding the DTE Energy Bridge throughout the entirety of these terms and conditions and (6) have read and understand these terms and conditions.

Once you agree to opt-in, refer to the in-app subscription details to view the period of your free trial. If you are not satisfied with the product for any reason during the free trial period, you may opt out at any time and DTE will provide you with a pre-paid return label. If you decide to keep the DTE Energy Bridge after the free trial expires, your service will continue uninterrupted and the monthly equipment fee will be charged on your energy bill statement. If you would like to cancel your service, please submit a return request on the DTE Energy website or contact a DTE Insight representative to help you return the DTE Energy Bridge. Once the device is returned and in the possession of DTE, the monthly equipment fee will be terminated on your next billing cycle. If you plan to move out and/or transfer your service, it is your responsibility to return the device prior to your move-out date to terminate the monthly equipment fee and avoid the non-returned equipment charge. If a charge is incurred due to a move out, DTE will refund the amount once the DTE Energy Bridge is returned to the mailing address provided and in the possession of DTE. If the DTE Energy Bridge is reported lost or damaged, the monthly equipment fee will be terminated, and you will be charged a lost or damaged equipment fee. The agreement and these terms and conditions are non-transferrable. Your mobile carrier’s message and data rates may apply. Offers and services are subject to change without notice.

DTE’s primary purpose is to present our qualified customers with a tool to view their real-time energy consumption and access to the Smart Home features when the DTE Insight app and DTE Energy Bridge are paired and the connected devices are added.

DTE Electric Qualifications
To qualify, you must be a D1 – Residential Service Rate customer and have an AMI smart meter that has been installed at a location within the communication range of the DTE Energy Bridge.

DTE Gas Qualifications
To qualify, you must be a Schedule A or Schedule 2A Gas Residential Service Rate customer and have an AMR meter that has been installed at a location within the communication range of the DTE Energy Bridge.

The DTE Energy Bridge is not guaranteed to display real-time usage with any other residential meter type (i.e. net metering, solar, wind, geothermal, etc.). Customers with other meter types may use the DTE Insight app to view their account?s total historical consumption. If you choose to opt-in to these terms and conditions and are not a qualified Residential Service Rate customer at the account the DTE Energy Bridge is requested for, you understand it is at your risk and DTE will not waive any credits towards any monthly, non-returned, late and/or damaged equipment fees. In addition, you understand it is at your risk if the DTE Energy Bridge cannot connect, display your real-time energy consumption, or displays inaccurate and/or unexpected real-time display results if you are not a qualified Residential Service Rate customer.

We expect that you will install the DTE Energy Bridge immediately after delivery and report any technical issues with the device to DTE Insight Customer Support, as soon as reasonably possible. If we determine a replacement DTE Energy Bridge is required at the time of an in-home service appointment, we will replace the DTE Energy Bridge with a new or refurbished device that has comparable features. If you need help with installation or experience technical difficulties, please contact DTE Insight Customer Support at 866.796.0512, or email us at DTE_Insight@dteenergy.com.

You will be able to purchase your own smart devices and add the supported devices to your DTE Insight app (Please see in App features for compatible products and capabilities.) and/or make in-app purchases of supported smart devices. Purchasing your equipment requires a one-time in-app payment. Those devices will remain your property to use as you wish whether you choose to continue to participate in the DTE Insight program or not.

*To return your equipment, click Return.

DTE Electric Installation and Connection Requirements

To properly connect and install the DTE Energy Bridge, customers must have the following: (1) an Advanced Meter Infrastructure (AMI) connected smart meter within 25 feet of the installed residential location; (2) in-home Internet service with Wi-Fi or an accessible Ethernet port and (3) access to a device with a supported Android or iOS operating system.

The non-returned, lost or damaged equipment fee is $25.

DTE Gas Installation and Connection Requirements

To properly connect and install the DTE Energy Bridge, customers must have the following: (1) an Automatic Meter Reading (AMR) connected meter within 25 feet of the installed residential location and (2) access to a device with a supported Android or iOS operating system.

The non-returned, lost or damaged equipment fee is $100.

The performance of the DTE Energy Bridge may be impacted by other factors outside of DTE?s control (i.e. lost internet connection, radio interference, acts of God, etc.) and are not subject to refunds.

Warranty There is no warranty for the program or equipment to the extent permitted by applicable law. The copyright holders and/or other parties provide the program and equipment ?as-is? without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the program and equipment is with you, should the program prove defective, you assume the cost of all necessary servicing, repair or correction. In no event unless required by applicable law or agreed to in writing will any copyright holder, or any other party who may modify and/or redistribute the program and/or equipment as permitted be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the program and/or equipment (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or the third parties or a failure of the program and/or equipment to operate with any other programs and/or equipment), even if such holder or other party has been advised of the possibility of such demands.

All Smart products come with their own manufacturer warranty and are not the responsibility of DTE or the seller. For warranty information about products purchased, please contact the product manufacturer.

DTE makes no warranty of any kind, express or implied, including any warranties of merchantability and fitness for a particular purpose and shall not be subject to liability for any delays, incidentals or interruptions of the products, mobile apps or devices of any kind. You agree that you use the equipment, devices, mobile app, their content and the service at your own risk. DTE is not responsible for any errors and interruptions and reserves the right to make any changes, corrections and/or improvements to the DTE Insight program or stop the program altogether at any time and without notice.

DTE Insight Mobile App Privacy Policy

Except as required by law and except as may be in accordance with DTE or its Affiliate Privacy Policy Statements, DTE and its Affiliates will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to DTE and its Affiliates through the DTE Insight mobile application and Cloud.

By using the DTE Insight mobile application, you acknowledge and agree that the app may require access to data usage, device data, photos, address book, IP address, cookies, account settings, collected and/or survey data and may require phone service or text messaging capabilities. By using your DTE login credentials, you acknowledge and agree to use your personal DTE account information to link to the DTE Insight mobile application. Please note, your information is highly secured and will remain private. DTE will never sell or rent your information to any third party. For the safety of our customers and others, you also agree not to use the DTE Insight mobile application while driving.

To view our Online Privacy Policy, click here.
To view our Customer Data Privacy Policy, click here.
To view our Marketplace Privacy Policy, click here.

Smart Home Terms & Conditions

Notwithstanding anything to the contrary, the following terms and conditions apply only to the Smart Home features within the DTE Insight program:

By participating in the DTE Insight Smart Home program and agreeing to these terms and conditions, you accept the advertised monthly charges for access to the Smart Home features. You understand that charges will be applied to your monthly DTE Energy ("DTE") bill once you enroll in any of the programs. DTE will apply any enrollment changes in the monthly Smart Home program at the end of the current billing cycle.

You will be able to purchase your own smart devices and add the supported devices to your DTE Insight app (see the Platform Compatibility and Supported Device Type recommendations) and/or make in-app purchases of supported smart devices. Purchasing your equipment requires a one-time in-app payment.

Those devices will remain your property to use as you wish whether you choose to continue to participate in the Smart Home program or not. If you choose to no longer participate in the Smart Home program, you will not be charged a termination fee and you will no longer be charged the Smart Home monthly enrollment fee.

Platform Compatibility and Supported Device Types

Control products from supported iOS and/or Android devices. Compatible with Bluetooth, Wi-Fi and Z-Wave: Lights/Switches, Plugs, Load Controllers, Thermostats, Sensors, Door Locks and Smoke/CO Detectors. Works on all General Electric (GE) products, Amazon Alexa and Amazon Echo.

Please note, the Energy Bridge is required to participate in the DTE Insight Smart Home program; however, the Energy Bridge will be billed separately once you request and agree to the Energy Bridge Terms and Conditions (see DTE Energy Bridge Terms and Conditions). Although the Energy Bridge will also serve as a smart hub, excluding devices will not stop the $0.99 monthly charge for the Energy Bridge, as you will still be able to monitor your home?s real-time electricity use.

Warranty

All products come with their own manufacturer warranty and are not the responsibility of DTE or the seller. For warranty information about products purchased, please contact the product manufacturer.

DTE makes no warranty of any kind, express or implied, including any warranties of merchantability and fitness for a particular purpose and shall not be subject to liability for any delays, incidentals or interruptions of the products, mobile apps or devices of any kind. You agree that you use the equipment, devices, mobile app, their content and the service at your own risk. DTE is not responsible for any errors and interruptions and reserves the right to make any changes, corrections and/or improvements to the DTE Insight Smart Home program, or stop the program altogether at any time and without notice.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

  • It is your responsibility to ensure sufficient funds are available to complete any payments you schedule. You may be charged a returned item fee if funds are not available at the time of the scheduled payment.
  • If your financial institution rejects the transaction for any reason, your payment will not be applied to your DTE Energy account.
  • You may edit or cancel a scheduled one-time payment up to one day before the scheduled payment date. Same-day payments can be canceled, unless the payment has already been processed.
  • If you are enrolling in AutoPay, you are authorizing DTE Energy to debit the bank account or credit/debit card you designate each billing period to automatically pay the amount due on your billing statement. DTE Energy will advise you with a message on your billing statement of the amount and date of the payment to be automatically debited.
  • To enroll in AutoPay, you can:
    • Sign in to your account and go to My Payment Programs.
    • Call Customer Service at 800.477.4747.
    • Write to Quality Control, 807 WCB, One Energy Plaza, Detroit, MI 48226. Your request must be received at least two business days before the scheduled debit date on your billing statement.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

Enrollment requirements
  • Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly email reminder when your bill is available online.
  • Payments can be made on your DTE Energy account by using Guest Pay or by signing in to your account. Please visit our Billing & Payment section of the website for more information.
  • You may unenroll from eBill Paperless Billing at any time.


Bill delivery and Presentment

Upon activation of the electronic bill feature, you will no longer receive a paper bill in the mail unless your DTE Energy account is in shut-off status. Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill Paperless Billing.

DTE Energy will use its best efforts to present all of your electronic bills promptly via email. In addition to notification on your online Account Summary page, DTE Energy will send email notifications to the email address listed on your account. It is your sole responsibility to ensure this information is accurate. In the event you do not receive a notification, it is your responsibility to sign in and check on the delivery of new electronic bills.

If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at any time after correcting any email address errors.

Cancellation of eBill Paperless Billing

DTE Energy reserves the right to cancel the presentment of electronic bills via email at any time. You may cancel eBill Paperless Billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final bill on the due date. You can check your current account balance at dteenergy.com.

Non-Delivery of Electronic Bill(s)

You are responsible for ensuring timely payment of all bills. Copies of your last five delivered bills are available at dteenergy.com. For bills older than six months, please email us.

Any discrepancies or disputes regarding the accuracy of your eBill paperless billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.

This Agreement does not alter your liability or obligations that currently exist between you and DTE Energy concerning your utility usage, and other products and services.

Service Termination, Cancellation or Suspension

In the event you wish to cancel eBill Paperless Billing, you may do so online. DTE Energy may terminate or cancel your eBill Paperless Billing service at any time. Neither termination nor suspension shall affect your liability or obligation under these Terms and Conditions.

Service Fees and Additional Charges

You are responsible for any and all telephone access fees and/or internet service fees assessed by your telephone and/or internet service provider.

Address Changes

It is your sole responsibility to ensure the contact information in your user profile is current and accurate. This includes, but is not limited to name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting Customer Service at 800.477.4747.

Information Authorization

You agree that the information you provide to DTE Energy can go through a verification process.

Errors and Questions

In case of errors or questions about your eBill paperless billing transactions, you should notify us as soon as possible by calling 800.482.8720 during normal business hours or email us.

Disputes

In the event of a dispute regarding eBill Paperless Billing service, you agree to resolve the dispute in accordance with these Terms and Conditions. You acknowledge and agree these Terms and Conditions are the complete and exclusive statement of the services to be provided. These Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communication between you and DTE Energy relating to the subject matter of this agreement. These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

Password and Security

You agree to protect your password by not making it available to any unauthorized individual. You are responsible for all payments you authorize using our website. If you permit authorized users or other persons to use eBill Paperless Billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe your password or other means to access your account has been lost/stolen or that someone may attempt to use eBill Paperless Billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720 during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

Alterations and Amendments

The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services and/or related material, which may render all such prior versions obsolete.

These Terms and Conditions contain DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential or exemplary damages. These include lost profits, even if advised of the possibility thereof, arising in any way out of the installation, use or maintenance of the equipment, software and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its Terms and Conditions.