Last Modified: June 4, 2019
DTE Energy Company ("DTE Energy") and its affiliated companies (individually referred to as an "Affiliate" or collectively referred to as "Affiliates") provide this Web SITE and other Affiliate SITEs (individually referred to as a "SITE", or collectively referred to as "SITEs") and related services subject to the following Terms and Conditions and the SITE user's compliance with the Terms and Conditions set forth below. By accessing any DTE Energy SITEs, the user indicates acknowledgment and acceptance of any applicable Terms and Conditions. Please read the following information carefully.
These Terms and Conditions apply to the SITEs, subject to the conditions stated below. An Affiliate is a legal entity that is at least 50 percent owned by either DTE Energy or a direct or indirect subsidiary of DTE Energy. An Affiliate may have its own SITE. An Affiliate SITE may have additional Terms and Conditions, that apply to that SITE. These Terms and Conditions apply also to an Affiliate SITE, unless otherwise indicated within the Affiliate SITE or modified by specific Terms and Conditions applicable to the Affiliate SITE. To the extent there is a conflict between these Terms and Conditions and the Terms and Conditions (regardless of how denominated) of the Affiliate SITE, the Terms and Conditions of the Affiliate SITE will control.
DTE Energy and its Affiliate SITES each have Privacy Policy Statements. Applicable Privacy Policy Statements may be viewed on each individual SITE.
View the DTE Energy Privacy Policy
User access to and use of a SITE is subject to all applicable international, federal, state and local laws and regulations.
All pages within a SITE are the property of DTE Energy or its Affiliate, unless other ownership is indicated. All information and content, including any software programs available on or through a SITE are protected by copyright. A user is permitted to download information from a SITE that, by its nature or context, is to be copied in order to use SITE-related services. A user is permitted to download information from a SITE for private personal use. A user is prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through a SITE for any commercial or public purpose unless the user has the prior written permission of DTE Energy or its Affiliate.
DTE ENERGY COMPANY, and the names of all Affiliates are trade names and/or service marks or trademarks of DTE Energy or its Affiliates. Know Your Own Power®, BudgetWise Billing®, GreenCurrents®, CoolCurrents®, BioGreenGas®, SolarCurrents® and SmartCurrentsSM are registered trademarks or service marks of The DTE Electric Company. Home Protection Plus® is a trademark of DTE Gas Company. The "Head/Corona" logo are trademarks or service marks of DTE Energy or its Affiliates. All other trademarks, service marks and logos used in a SITE are the trademarks, service marks or logos of DTE Energy, the respective Affiliate, or other third party owners.
Users of a SITE are prohibited from using any DTE Energy or Affiliate trade name, trademark, or service mark for any purpose without the written permission of DTE Energy. This includes but is not limited to use as metatags on other pages or SITEs on the World Wide Web.
Unless specifically provided for in the content of a SITE, a user of a SITE assumes total responsibility and risk of use of the SITE and related services.
Although DTE Energy and its Affiliates attempt to ensure the integrity and accuracy of all SITEs, the information, software, products and descriptions of services published on a SITE may include inaccuracies or typographical errors. Other than as required under applicable law or regulation, DTE Energy and its affiliates specifically disclaim any liability for any inaccuracies or errors on a SITE or a linked SITE.
Other than as required under applicable law or regulation, DTE Energy and its affiliates do not endorse and are not responsible for (a) the accuracy or reliability of any opinion, advice or statement made by any party through a SITE or a linked SITE, or (b) the capabilities or reliability of any product or service obtained from a linked SITE.
Other than as required under applicable law or regulation, it is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice, or other content available through a SITE, or obtained from a linked SITE. A user agrees to seek the advice of a professional, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
All content, products, and services on a SITE or referenced on a SITE, or obtained from a SITE to which a SITE is linked (a linked SITE) are provided "as is" without warranty of any kind either express, implied or statutory, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
Other than as required under applicable law or regulation, DTE Energy and its affiliates and any of their respective officers, directors, employees, or agents are not liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with or relating in any way to a SITE, SITE-related services and/or content or information contained within a SITE, the use of a SITE or a linked SITE, or with the delay or inability to use a SITE or a linked SITE, even if DTE Energy and its affiliates are made aware of the possibility of such damages. This limitation of liability includes, but is not limited to, the transmission of any viruses which may infect a user's equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., a user cannot access his/her internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. DTE Energy and its affiliates cannot and do not guarantee continuous, uninterrupted or secure access to a SITE.
Other than as required under applicable law or regulation, under no circumstance will DTE Energy or its affiliates be liable for any loss or damage caused by a user's reliance on information obtained through a SITE or a linked SITE, or user's reliance on any product or service obtained from a linked SITE.
Unless specifically provided by law or otherwise stated specifically in a SITE, a user's sole remedy for problems with a SITE and/or SITE-related services is to notify DTE Energy or the applicable affiliate of any problems with the SITE. DTE Energy's or an affiliate's sole obligation will be to attempt to correct any problems with the SITE.
For products or services obtained from third parties, other than DTE Energy or an affiliate, user agrees that DTE Energy or its affiliate is a mere facilitator for the provider of products or services available through the SITE. Any and all claims regarding any failure or breach with respect to a product or service offered through the SITE are limited to claims against the product or service provider. DTE Energy and its affiliates hereby disclaim any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the goods or services provided by a third party through the SITE, including, without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such third party supplier.
DTE Energy and its Affiliates prohibit caching, unauthorized hypertext links to a SITE and the framing of any Content available through a SITE. DTE Energy and its Affiliates reserve the right to disable any unauthorized links or frames and specifically disclaim any responsibility for the content available on any other Internet SITEs linked to a SITE. Access to any other Internet SITEs linked to a SITE is at the user's own risk.
This SITE may contain links to third-party websites that are not owned or controlled by DTE Energy, including but not limited to links to websites related to Third-Party Websites. DTE Energy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Websites. In addition, DTE Energy will not and cannot censor or edit the content of any Third-Party Website. By clicking on links, you expressly relieve DTE Energy from any and all liability arising from your use of any Third-Party Website, or from the content of any Third-Party Website. When using a Third-Party Website, we recommend you read the terms and conditions and privacy policy of that respective Third-Party Website.
DTE Energy offers text messaging services that allow you to receive DTE communications on your mobile device.
In order to receive your message alerts from DTE Energy, you must reply "YES" to the opt-in message. By opting in for text messaging service, you, the user, agree to the Terms and Conditions as well as the Privacy Policy for DTE Energy as it pertains to specific usage of the text messaging service:
General (DTETXT-383898)
These messages include updates on your account, billing information and marketing materials.
Opt-out:
You may opt out by texting "STOP" to 383898. Text HELP to 383898 for help. Message and data rates may apply.
Outages (DTEOUT-383688)
Stay up to date on your current power outage! Messages include status updates and power restoration estimates.
Opt-out:
You may opt out by texting "STOP" to 383688. Text HELP to 383688 for help. Message and data rates may apply.
Billing & Programs (DTENRG-383674)
Stay on top of your bill and payments. Messages include information on your current bill and payments.
Opt-out:
You may opt out by texting "STOP" to 383898. Text HELP to 383898 for help.
Energy Efficiency Programs (80565)
Messages include information on how to save money and energy.
Opt-out:
You may opt out by texting "DTESTOP" to 35422. Text HELP DTE to 35422 for help.
Short Message Service (SMS) is a text messaging feature offered on a phone, application, or mobile device that allows you to send messages from one device to another.
AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless, Cricket, Cincinnati Bell and Virgin Mobile and others. Carriers are not liable for delayed or undelivered messages.
Except as required by law and except as may be in accordance with the DTE Energy or its Affiliate Privacy Policy Statements, DTE Energy and its Affiliates will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to DTE Energy and its Affiliates. Postings by a user on any message board or in any chat room will not be protected as confidential and DTE Energy or its Affiliate may use and provide information contained in any such postings (including any ideas, concepts, know-how or other intellectual property) for any purpose whatsoever and as deemed appropriate by DTE Energy or its Affiliate. Each Affiliate may have its own Privacy Policy (regardless of how denominated) that will apply to that Affiliate SITE.
A Linked SITE may contain confidentiality or Privacy Policy provisions that differ from the provisions provided by DTE Energy or its Affiliates. DTE Energy and its Affiliates are not responsible for such provisions, and expressly disclaim any and all liability related to such provisions.
[Applies to message boards or chat rooms on a SITE.] DTE Energy and its Affiliates are under no obligation to review any messages, information, or Content ("Postings") posted on a SITE by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, DTE Energy or its Affiliate may from time to time monitor the Postings on a SITE and may decline to accept and/or may remove any Postings that contain:
[Applies to a SITE through which proprietary Customer account data may be transmitted.] User acknowledges and agrees that by providing DTE Energy or an Affiliate with any personal or proprietary user information through a SITE, the user consents to the transmission of such personal or proprietary user information over international borders as necessary for processing in accordance with DTE Energy or its Affiliates' standard business practices.
User should be aware that Linked SITEs might contain transmission of personal data provisions that differ from the provisions provided herein. DTE Energy and its affiliates are not responsible for such provisions, and expressly disclaim any and all liability related to such provisions.
Customers of DTE Energy or an Affiliate may receive solicitations derived from customer lists obtained from non-SITE-related sources. Such solicitations do not result from Web SITE contacts.
DTE Energy or an Affiliate may make changes or improvements to a SITE or to information on a SITE at any time. Changes may be made to a Linked SITE at any time. Users of a SITE or a Linked SITE are deemed to be apprised of, and bound by, the Content or terms and conditions appearing on a SITE or a Linked SITE as of the date of use of the SITE or Linked SITE.
DTE Energy and its Affiliates reserve the right to revise these Terms and Conditions at any time. Third parties may change their Terms and Conditions of Linked SITEs at any time. Users of a SITE or a Linked SITE are deemed to be apprised of, and bound by, any version of the Terms and Conditions of a SITE or a Linked SITE referenced on the SITE or Linked SITE as of the date of use of the SITE or Linked SITE.
DTE Energy and its Affiliates reserve the right to seek all remedies available at law or in equity for violations of these Terms and Conditions or SITE Content, including the right to block access from a particular Internet address to a SITE.
Access to and use of password protected and/or secure areas of a SITE is restricted to authorized users only. Unauthorized individuals attempting to access these areas of a SITE may be subject to prosecution.
DTE Energy and its Affiliates reserve the right to store information on a user's computer in the form of a "cookie" or similar file for purposes of modifying a SITE to reflect users' preferences. DTE Energy and its Affiliates each may have separate Privacy Policy Statements applicable to individual SITEs. Those Privacy Policy statements provide additional information regarding DTE Energy and its Affiliates' use of cookies as well as procedures for disabling cookies.
View the DTE Energy Privacy Policy
Users of this SITE agree to submit to the laws of the State of Michigan, USA and applicable federal law without regard to conflicts of laws principles.
The projects and tips on DTE Insight and dteenergy.com are intended as helpful suggestions to guide you toward energy savings. While DTE Energy and its agents can make suggestions as to the ease or difficulty of a particular project by rating it as "novice," "medium," or "pro," we strongly advise you to seek the advice of a professional in the completion of any of the projects as your own comfort level dictates. By taking on any of these projects, you understand that you are doing so at your own risk and that DTE Energy is not in any way responsible or liable for any claims or damages that may arise out of your doing so.
Estimated savings for energy efficiency projects are estimates only and are to be used as a guide to help you to prioritize home improvement projects. The specific conditions in your home may cause your savings to vary from these estimates. DTE Energy is not responsible or liable should actual energy savings differ from the estimated savings noted for the project.
Notwithstanding anything to the contrary, the following terms and conditions apply only to the DTE Energy Bridge within the DTE Insight program.
Right of Use
By requesting the DTE Energy Bridge, you agree that you: (1) are a DTE Electric Company or a DTE Gas Company (“DTE”) customer and at least 18 years of age or older, (2) will be charged an agreed upon monthly equipment fee on your energy bill statement at the start of each billing cycle, (3) understand the DTE Energy Bridge remains the property of DTE and is offered only to DTE customers, (4) will use the equipment only at the account address it was requested and return it prior to a move-out, (5) are opting-in to receive all communication (email, SMS text, direct mail, mobile app, etc.) regarding the DTE Energy Bridge throughout the entirety of these terms and conditions and (6) have read and understand these terms and conditions.
Once you agree to opt-in, refer to the in-app subscription details to view the period of your free trial. If you are not satisfied with the product for any reason during the free trial period, you may opt out at any time and DTE will provide you with a pre-paid return label. If you decide to keep the DTE Energy Bridge after the free trial expires, your service will continue uninterrupted and the monthly equipment fee will be charged on your energy bill statement. If you would like to cancel your service, please submit a return request on the DTE Energy website or contact a DTE Insight representative to help you return the DTE Energy Bridge. Once the device is returned and in the possession of DTE, the monthly equipment fee will be terminated on your next billing cycle. If you plan to move out and/or transfer your service, it is your responsibility to return the device prior to your move-out date to terminate the monthly equipment fee and avoid the non-returned equipment charge. If a charge is incurred due to a move out, DTE will refund the amount once the DTE Energy Bridge is returned to the mailing address provided and in the possession of DTE. If the DTE Energy Bridge is reported lost or damaged, the monthly equipment fee will be terminated, and you will be charged a lost or damaged equipment fee. The agreement and these terms and conditions are non-transferrable. Your mobile carrier’s message and data rates may apply. Offers and services are subject to change without notice.
DTE’s primary purpose is to present our qualified customers with a tool to view their real-time energy consumption and access to the Smart Home features when the DTE Insight app and DTE Energy Bridge are paired and the connected devices are added.
DTE Electric Qualifications
To qualify, you must be a D1 – Residential Service Rate customer and have an AMI smart meter that has been installed at a location within the communication range of the DTE Energy Bridge.
DTE Gas Qualifications
To qualify, you must be a Schedule A or Schedule 2A Gas Residential Service Rate customer and have an AMR meter that has been installed at a location within the communication range of the DTE Energy Bridge.
DTE Insight Mobile App Privacy Policy
Except as required by law and except as may be in accordance with DTE or its Affiliate Privacy Policy Statements, DTE and its Affiliates will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to DTE and its Affiliates through the DTE Insight mobile application and Cloud.
By using the DTE Insight mobile application, you acknowledge and agree that the app may require access to data usage, device data, photos, address book, IP address, cookies, account settings, collected and/or survey data and may require phone service or text messaging capabilities. By using your DTE login credentials, you acknowledge and agree to use your personal DTE account information to link to the DTE Insight mobile application. Please note, your information is highly secured and will remain private. DTE will never sell or rent your information to any third party. For the safety of our customers and others, you also agree not to use the DTE Insight mobile application while driving.
To view our Online Privacy Policy, click here.
To view our Customer Data Privacy Policy, click here.
To view our Marketplace Privacy Policy, click here.
Smart Home Terms & Conditions
Notwithstanding anything to the contrary, the following terms and conditions apply only to the Smart Home features within the DTE Insight program:
By participating in the DTE Insight Smart Home program and agreeing to these terms and conditions, you accept the advertised monthly charges for access to the Smart Home features. You understand that charges will be applied to your monthly DTE Energy ("DTE") bill once you enroll in any of the programs. DTE will apply any enrollment changes in the monthly Smart Home program at the end of the current billing cycle.
You will be able to purchase your own smart devices and add the supported devices to your DTE Insight app (see the Platform Compatibility and Supported Device Type recommendations) and/or make in-app purchases of supported smart devices. Purchasing your equipment requires a one-time in-app payment.
Those devices will remain your property to use as you wish whether you choose to continue to participate in the Smart Home program or not. If you choose to no longer participate in the Smart Home program, you will not be charged a termination fee and you will no longer be charged the Smart Home monthly enrollment fee.
Platform Compatibility and Supported Device Types
Control products from supported iOS and/or Android devices. Compatible with Bluetooth, Wi-Fi and Z-Wave: Lights/Switches, Plugs, Load Controllers, Thermostats, Sensors, Door Locks and Smoke/CO Detectors. Works on all General Electric (GE) products, Amazon Alexa and Amazon Echo.
Please note, the Energy Bridge is required to participate in the DTE Insight Smart Home program; however, the Energy Bridge will be billed separately once you request and agree to the Energy Bridge Terms and Conditions (see DTE Energy Bridge Terms and Conditions). Although the Energy Bridge will also serve as a smart hub, excluding devices will not stop the $0.99 monthly charge for the Energy Bridge, as you will still be able to monitor your home?s real-time electricity use.
Warranty
All products come with their own manufacturer warranty and are not the responsibility of DTE or the seller. For warranty information about products purchased, please contact the product manufacturer.
DTE makes no warranty of any kind, express or implied, including any warranties of merchantability and fitness for a particular purpose and shall not be subject to liability for any delays, incidentals or interruptions of the products, mobile apps or devices of any kind. You agree that you use the equipment, devices, mobile app, their content and the service at your own risk. DTE is not responsible for any errors and interruptions and reserves the right to make any changes, corrections and/or improvements to the DTE Insight Smart Home program, or stop the program altogether at any time and without notice.
These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.
These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.
Bill delivery and presentment
Activation - Upon activation of the electronic bill feature, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. (Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill paperless billing.)
Notification - DTE Energy will use its best efforts to present all of your electronic bills promptly. In addition to notification on your online Account Summary page, DTE Energy will send email notification to the email address listed on your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to sign in and check on the delivery of new electronic bills.
If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at anytime after correcting any email address errors.
· Cancellation of eBill paperless billing
DTE Energy reserves the right to cancel the presentment of electronic bills at any time. You may cancel eBill paperless billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final eBill paperless bill on the due date. You can check your current account balance at dteenergy.com.
· Non-Delivery of electronic bill(s)
You are responsible for ensuring timely payment of all bills. Copies of your last five (5) delivered bills are available at dteenergy.com. For bills older than six (6) months, contact DTE Energy at dteenergy@dteenergy.com
Any discrepancies or disputes regarding the accuracy of your eBill paperless billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.
This Agreement does not alter your liability or obligations that currently exist between you and DTE Energy concerning your utility usage, and other products and services.
In the event you wish to cancel eBill paperless billing, you may do so online. DTE Energy may terminate or cancel your eBill paperless billing service at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement.
You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.
It is your sole responsibility to ensure that the contact information in your user profile is current and accurate. This includes, but is not limited to; name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting customer service.
You agree that the information you provide to DTE Energy can go through a verification process.
In case of errors or questions about your eBill paperless billing transactions, you should notify us as soon as possible by calling 800.482.8720 during normal business hours or email us at dteenergy@dteenergy.com.
In the event of a dispute regarding eBill paperless billing service, you agree to resolve the dispute in accordance with these Terms. You acknowledge and agree that these Terms set forth are the complete and exclusive statement of the Services to be provided, and these Terms supersede any proposal or prior agreement, oral or written, and any other communications between you and DTE Energy relating to the subject matter of this Agreement. These Terms may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.
You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using our Web site. If you permit Authorized Users or other persons to use eBill paperless billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen, or that someone may attempt to use eBill paperless billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720 during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.
The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the Service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete.
These terms set forth DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including lost profits even if advised of the possibility thereof, arising in any way out of the installation, use, or maintenance of the equipment, software, and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its terms.
