Terms & Conditions

Notwithstanding anything to the contrary, the following Terms and Conditions apply to the DTE Insight program.

Right of Use

By subscribing to DTE Insight Premium Subscription(s), you agree that you: (1) are a DTE Electric Company customer and at least 18 years of age or older, (2) will be charged and shall pay a monthly equipment fee on your billing statement at the start of each billing cycle unless otherwise agreed upon between you and DTE Electric Company, (3) understand the DTE Energy Bridge remains the property of DTE and is offered only to DTE customers, (4) will use the equipment only at the account address it was requested and return it prior to moving out or terminating service at that address, (5) are opting-in to receive all communication via email, SMS text, phone, direct mail and mobile app, regarding the DTE Energy Bridge throughout the entirety of these Terms and Conditions and (6) have read and understand these Terms and Conditions.

Once you agree to opt-in, you will be offered a 6-month free trial for use of the DTE Energy Bridge. If you are not satisfied with the product for any reason during the free trial period, you may opt out at any time and DTE will provide you with a pre-paid return label. If you decide to keep the DTE Energy Bridge after the 6-month free trial expires, your service will continue uninterrupted and the monthly equipment fee will be charged on your billing statement. The monthly equipment fee amount is based on the subscription plan you choose. If you would like to cancel your service, please contact a DTE Insight representative to help you return the DTE Energy Bridge. Once the device is returned and in the possession of DTE, the monthly equipment fee will be terminated on your next billing cycle. If you plan to move out and/or transfer your service, it is your responsibility to return the device prior to your move-out date to terminate the monthly equipment fee and avoid a non-returned equipment charge. If a charge is incurred due to a move out, DTE Energy will refund the amount once the DTE Energy Bridge is returned to the mailing address provided and in the possession of DTE Energy. If the DTE Energy Bridge is reported lost or damaged, the monthly equipment fee will be terminated and you will be charged a lost or damaged equipment fee. This agreement and these Terms and Conditions are non-transferrable. Your mobile carrier's message and data rates may apply. Offers and services are subject to change without notice.

DTE Energy's primary purpose is to present our qualified customers with a tool to view their real-time energy consumption and the ability to connect and manage smart devices when the DTE Insight app and DTE Energy Bridge are paired. To qualify, you must be a D1 Residential Service Rate customer and have an advanced metering infrastructure (AMI) meter installed at the location where the DTE Energy Bridge will be connected. The DTE Energy Bridge is not guaranteed to display real-time usage with any other meter type (i.e., net metering, solar, wind, geothermal, etc.). Customers with other meter types may use the DTE Insight app to view their account's total historical consumption. If you choose to opt-in to these Terms and Conditions and are not a D1 Residential Service Rate customer at the account for which the DTE Energy Bridge is requested, you understand the use of the DTE Energy Bridge is at your risk. Accordingly, DTE will not provide any credits or waive any charges associated with the DTE Insight program, including but not limited to the monthly fee, or fee for non-returned, late and/or damaged equipment. In addition, you understand that DTE is not responsible if the DTE Energy Bridge cannot connect, display your real-time energy consumption, displays inaccurate and/or unexpected real-time display results, or the ability to connect and manage smart devices if you are not a D1 Residential Service Rate customer. D1 Residential Service Rates can be found in DTE Electric Company’s Rate Book for Electric Service.

We expect you will install the DTE Energy Bridge immediately after delivery and report any technical issues with the device to DTE Insight Customer Support at (585) 498-7200 or email us. If we determine a replacement DTE Energy Bridge is required, we will replace the DTE Energy Bridge with a new or refurbished device that has comparable features.

If you need to cancel your service, please contact DTE Insight Customer Support at (585) 498-7200 or email us.

All products connected to the DTE Insight program come with their own manufacturer or retailer warranty and are not the responsibility of DTE Energy or its Affiliates, provided however, if a product is purchased through the DTE Marketplace, any applicable DTE Marketplace warranty shall apply. For more information, please view the DTE Marketplace Terms and Conditions. For warranty information about products purchased from other sources, please contact the product manufacturer or retailer directly.

The projects and tips on the DTE Insight app and dteenergy.com are intended as helpful suggestions to guide you toward energy savings. While DTE Energy and its agents can make suggestions as to the ease or difficulty of a particular project by rating it as novice, medium or pro, we strongly advise you to seek the advice of a professional in the completion of any of the projects as your own comfort level dictates. By taking on any of these projects, you understand you are doing so at your own risk and DTE Energy is not in any way responsible or liable for any claims or damages that may arise.

Estimated savings for energy efficiency projects are estimates only and are to be used as a guide to help you to prioritize home improvement projects. The specific conditions in your home may cause your savings to vary from these estimates. DTE Energy is not responsible or liable should actual energy savings differ from the estimated savings noted for the project.

DTE Energy reserves the right to make any changes, corrections and/or improvements to the DTE Insight Premium Subscription(s) program or stop the program altogether at any time and without notice.

DTE Insight Privacy Policy

Except as required by law and except as may be in accordance with DTE Energy or its Affiliates privacy policy statements, DTE Energy and its Affiliates will maintain the confidentiality of all user communications containing personal user information transmitted directly to DTE Energy and its Affiliates through the DTE Insight mobile application and cloud.

By using the DTE Insight mobile application, you acknowledge and agree that the app may require access to data usage, device data, photos, address book, internet protocol address, cookies, account settings, collected and/or survey data and may require phone service or text messaging capabilities. By using your DTE Energy login credentials, you acknowledge and agree to use your personal DTE Energy account information to link to the DTE Insight mobile application. Please note, your information is highly secure and will remain private. DTE Energy will never sell or rent your information to any third party. For the safety of our customers and others, you also agree not to use the DTE Insight mobile application while driving.

To learn more about how DTE Energy handles your data and personal information, please view our Online Privacy Policy, Customer Data Privacy Policy or our Marketplace Privacy Policy.

Premium Subscriptions Terms & Conditions

Notwithstanding anything to the contrary, the following Terms and Conditions apply only to the DTE Insight program Premium Subscription(s).

By participating in the DTE Insight Premium Subscriptions(s) and agreeing to these Terms and Conditions, you accept the advertised monthly charges for access to the Premium Subscription(s), unless otherwise agreed upon between you and DTE Electric Company. You understand that charges will be applied to your monthly DTE Energy bill once you enroll in any of the Premium Subscription(s). DTE Energy will apply any enrollment changes in the monthly Premium Subscription(s) at the end of the current billing cycle.

You will be able to purchase your own Premium Subscription(s) smart devices and add the supported devices to your DTE Insight app (see the Platform Compatibility and Supported Device Type recommendations) and/or make purchases of compatible products from the DTE Marketplace that can be accessed within the DTE Insight App.

The products you purchase will remain your property to use as you wish whether you choose to continue to participate in the Premium Subscription(s) or not. If you choose to no longer participate in the Premium Subscription(s), you will not be charged a termination fee and you will no longer be charged the Premium Subscription(s) monthly enrollment fee.

Platform Compatibility and Supported Device Types

Control products are supported by iOS and/or Android devices. DTE Insight compatible products include, but are not limited to, light bulbs, switches, plugs, load controllers, thermostats, sensors and smoke/carbon monoxide detectors.

The Energy Bridge is required to participate in the DTE Insight Premium Subscription(s). However, the Energy Bridge will be billed separately once you request and agree to the Energy Bridge Terms and Conditions. Although the Energy Bridge will also serve as a smart hub, excluding devices will not stop the monthly equipment fee for the Energy Bridge, as you will still be able to monitor your home's real-time electricity use.

By using the DTE Energy Mobile Application ("Mobile App") you agree to the following:

• You are bound by these Terms of Use, along with DTE Energy's Terms & Conditions.
• Consent to the collection, use and sharing of your information as outlined in DTE Energy's Online Privacy Policy and Customer Data Privacy Policy.
• Acknowledge certain features of the Mobile App require phone service, data access or text messaging capability. Except as otherwise noted, DTE Energy does not charge for these features, but carrier rates for phone service, data access or text messaging may apply. For details on specific fees and charges, please check with your wireless carrier.
• You will not drive while using the Mobile App.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

• It is your responsibility to ensure sufficient funds are available to complete any payments you schedule. You may be charged a returned item fee if funds are not available at the time of the scheduled payment.
• If your financial institution rejects the transaction for any reason, your payment will not be applied to your DTE Energy account.
• You may edit or cancel a scheduled one-time payment up to one day before the scheduled payment date. Same-day payments can be canceled, unless the payment has already been processed.
• If you are enrolling in AutoPay, you are authorizing DTE Energy to debit the bank account or credit/debit card you designate each billing period to automatically pay the amount due on your billing statement. DTE Energy will advise you with a message on your billing statement of the amount and date of the payment to be automatically debited.
• To enroll in AutoPay, you can:
• Sign in to your account and go to My Payment Programs.
• Call Customer Service at (800) 477-4747.
• Write to Quality Control, 807 WCB, One Energy Plaza, Detroit, MI 48226. Your request must be received at least two business days before the scheduled debit date on your billing statement.

These Terms and Conditions apply to any payment made to DTE Energy. Please read them carefully.

Enrollment Requirements

• Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly email reminder when your bill is available online.
• Payments can be made on your DTE Energy account by using Guest Pay or by signing in to your account. Please visit our Billing & Payment section of the website for more information.
• You may unenroll from eBill Paperless Billing at any time.

Bill Delivery and Presentment

Upon activation of the electronic bill feature, you will no longer receive a paper bill in the mail unless your DTE Energy account is in shut-off status. Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill Paperless Billing.

DTE Energy will use commercially reasonable efforts to present all your electronic bills promptly via email. In addition to notification on your online Account Summary page, DTE Energy will send email notifications to the email address listed on your account. It is your sole responsibility to ensure this information is accurate. In the event you do not receive a notification, it is your responsibility to sign in and check on the delivery of new electronic bills.

If emails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at any time after correcting any email address errors.

Cancellation of eBill Paperless Billing

DTE Energy reserves the right to cancel the presentment of electronic bills via email at any time. You may cancel eBill Paperless Billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final bill on the due date. You can check your current account balance at dteenergy.com.

Non-Delivery of Electronic Bill(s)

You are responsible for ensuring timely payment of all bills. Copies of your last five delivered bills are available at dteenergy.com. For bills older than six months, please email us.

Any discrepancies or disputes regarding the accuracy of your eBill Paperless Billing summary or detail must be addressed by calling DTE Energy at (800) 482-8720.

This agreement does not alter your liability or obligations currently existing between you and DTE Energy concerning your utility usage and other products and services.

Service Termination, Cancellation or Suspension

In the event you wish to cancel eBill Paperless Billing, you may do so online. DTE Energy may terminate or cancel your eBill Paperless Billing service at any time. Neither termination nor suspension shall affect your liability or obligation under these Terms and Conditions.

Service Fees and Additional Charges

You are responsible for any and all telephone access fees and/or internet service fees assessed by your telephone and/or internet service provider.

Address Changes

It is your sole responsibility to ensure the contact information in your user profile is current and accurate. This includes, but is not limited to name, address, phone number(s) and email address(es). Changes can be made either within the application or by contacting Customer Service at (800) 477-4747.

Information Authorization

You agree that the information you provide to DTE Energy can go through a verification process.

Errors and Questions

In case of errors or questions about your eBill Paperless Billing transactions, you should notify us as soon as possible by calling (800) 482-8720 during normal business hours or email us.

Disputes

In the event of a dispute regarding eBill Paperless Billing service, you agree to resolve the dispute in accordance with these Terms and Conditions. You acknowledge and agree these Terms and Conditions are the complete and exclusive statement of the services to be provided. These Terms and Conditions supersede any proposal or prior agreement, oral or written, and any other communication between you and DTE Energy relating to the subject matter of this agreement. These Terms and Conditions may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

Password and Security

You agree to protect your password by not making it available to any unauthorized individual. You are responsible for all payments you authorize using our website. If you permit authorized users or other persons to use eBill Paperless Billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe your password or other means to access your account has been lost/stolen or that someone may attempt to use eBill Paperless Billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling (800) 482-8720 during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

Alterations and Amendments

The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services and/or related material, which may render all such prior versions obsolete.

These Terms and Conditions contain DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential or exemplary damages. These include lost profits, even if advised of the possibility thereof, arising in any way out of the installation, use or maintenance of the equipment, software and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its Terms and Conditions.

Certain information presented herein includes “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 with respect to the financial condition, results of operations, and businesses of DTE Energy (the “Company”). Forward-looking statements are not guarantees of future results and conditions, but rather are subject to numerous assumptions, risks, and uncertainties that may cause actual future results to be materially different from those contemplated, projected, estimated, or budgeted. Any forward-looking statements speak only as of the date on which such statements are made. The Company undertakes no obligation to correct or update any forward-looking statement, to reflect events or circumstances after the date on which such statement is made or to reflect the occurrence or unanticipated events. Actual results may differ materially from any forward-looking statements.

There can be no assurance that the Company’s environmental, social and governance (“ESG”) and sustainability policies, procedures, initiatives and goals (including climate-related initiatives and goals) as described on this website will continue; such policies, procedures, initiatives and goals could change, even materially. Additionally, terms such as “ESG,” “impact,” “best for the world” and “sustainability” can be subjective in nature, and there is no representation or guarantee that these terms, as used on this website, will reflect the beliefs or values, policies, principles, frameworks or preferred practices of any particular investor or other third-party or reflect market trends. The ESG, sustainability, best for the world, climate or impact policies, procedures, targets, goals, commitments, incentives, initiatives and statements outlined on this website (including targets, aims, objective and expectations for capital expenditure in connection with climate-related ambitions) are aspirational and do not constitute a guarantee, promise or commitment regarding actual or potential positive impacts or outcomes. Statistics and metrics relating to ESG and climate-related matters are estimates and may be based on assumptions or developing standards. This webpage and the data contained herein has not been verified or otherwise assured by an independent third party. The Company makes no representation or warranty, express or implied, with respect to the accuracy, fairness, reasonableness or completeness of any of the information contained herein, and expressly disclaims any responsibility or liability therefor.