What is the Electric Choice “minimum term” for Business Customers?
The minimum term for business customers is two years.
What is the Electric Choice “minimum term”?
The minimum term for Electric Choice Residential Electric Service is one full billing cycle.
What is “slamming”?
Slamming is the unauthorized switching of a customer’s energy supply without their permission.
How will slamming be controlled?
The DTE Electric Choice Program’s customer enrollment process incorporates a confirmation process to help reduce the likelihood of slamming. The electric restructuring legislation enacted in June 2000 made slamming illegal. The Michigan Public Service Commission (MPSC) has established penalties for companies that engage in this practice. For more information, visit the
MPSC website and search for MPSC Case Number U-12640.
When the customer is enrolled and has been notified, can the customer dispute the enrollment?
If the customer disputes their enrollment at any time, we will take the word of the customer, stop the enrollment process and notify the respective AES that the customer requested a cancellation.
If a customer is already enrolled with an AES and a second AES tries to enroll the same customer, what happens?
If the customer's first enrollment is still pending, the new enrollment will be rejected. However, if the customer is in service as an Electric Choice customer, the new enrollment will be treated as a switch request and all parties will be notified.
Where can I find DTE Electric’s current Electric Choice participation level numbers and available energy allotments for the DTE Electric Choice Program?
The Cap Tracking System is a web-based tracker that displays the Cap level of the DTE Electric Choice Program. Click on Cap Tracking System on the menu bar to view the current Electric Choice participation level and available energy allotments of the DTE Electric Choice Program. Also DTE Electric reports its monthly and year-to-date retail sales summaries in the
Appendix to the Power Supply Cost Recovery (PSCR) 45-Day Report.
If the regulated electric utility’s 10 percent cap is fully subscribed, what happens to new enrollments that I submit?
Under state law, no more than 10 percent of a regulated electric utility’s average weather-adjusted retail sales for the preceding calendar year may take service from an Alternative Electric Supplier at any time. If the regulated electric utility’s 10 percent cap is fully subscribed, new enrollments will be placed in a Cap queue, per the procedures established in Case No. U-15801. For more information regarding Case No. U-15801 and the Electric Choice 10% Cap, please see the Customer Choice tab under Electricity on the
MPSC website.
What happens if an enrolled account either moves or asks for a read out or read in?
If a customer notifies us of a move and requests a disconnect, we will initiate the "Drop" functionality in the system, which in turn notifies the AES and marketer of record of this "Drop." The meter read data will be obtained and forwarded as part of an 867 XML transaction set.
How is the name or other customer information shared between the AES and DTE Electric as the distribution company?
DTE Electric releases customer information used to establish an AES relationship when we receive the properly executed Customer Information Release form submitted on behalf of the customer and signed by both the customer and the AES. Information beyond usage information, such as payment history and credit, is not released unless the customer chooses to give this information to the AES.