Installation Support

How to Download and Login to the DTE Insight App

Welcome to DTE Insight. We’ll walk you through how to get set up by downloading the DTE Insight app and logging in using your DTE Energy online account credentials.

  1. The first step is to download the DTE Insight app from the App Store or Google Play Store.
  2. Once downloaded, log in using the same username and password as your DTE Energy online account.
  3. If you forgot your password and need to reset it, just tap “Forgot your password” on the login page or select “Sign up!” if you need to register and create an online account.
How to Install the Energy Bridge

The Energy Bridge allows you to view your energy consumption in real-time. With the DTE Insight app and Energy Bridge bundle, you’ll see what’s happening in your home, what’s using the most power and when. You can request the Energy Bridge from the app and bind it to your home’s AMI smart meter once it's been delivered to the address you provided. You won’t need any tools, and it shouldn’t take more than 15 minutes.

  1. Unbox and Power Up: First, open up the Energy Bridge from the packaging and place in a room that’s closest to your home’s AMI smart meter—for best results, place it within 25 ft. Find the power cord in the kit and plug it into the Energy Bridge, then plug it into a power outlet.
  2. Bluetooth Setup: Open the Bluetooth settings on your phone and make sure your Bluetooth is turned on. The DTE Insight app will temporarily use Bluetooth to set up the Energy Bridge.
  3. Place Your Phone Near the Bridge: Open the Insight app and tap “Begin Energy Bridge Setup” on the home screen. Make sure the Energy Bridge light is green, then place your phone within one inch of the bridge. Next, simply tap “Begin,” then gently touch your phone to the front of the Energy Bridge. You’ll know it’s pairing when the Energy Bridge begins flashing blue. When it’s been successfully paired, you’ll see the “Success“ screen on your phone.
  4. Wi-Fi Setup: Once your phone is paired, it’s time to connect the Energy Bridge to Wi-Fi. Tap “Connect to Internet” and choose your home’s Wi-Fi network from the list. Next type in your Wi-Fi password. The Energy Bridge will now join your Wi-Fi network and is ready to bind to the smart meter.
  5. Bind to the AMI Smart Meter: When you’ve finished setting up via Wi-Fi, tap “Request Bind” on your Insight app. This process can take 5-10 minutes and sometimes up to an hour if the light flashes yellow—this means a new firmware update is downloading. At this point, you can walk away from the Energy Bridge with your phone and continue with your day. When you come back, the Energy Bridge should be ready to go and you’ll be able to view your real-time usage next time you open the app!
Troubleshooting

We get it, things happen. So, if you’re having issues, don’t worry. We may be able to help you with an easy fix.

  1. Error Message – “This Energy Bridge may be paired with another DTE account”: When trying to bind the Energy Bridge to the meter, did you get a message that said “This Energy Bridge may be paired with another DTE account?” If so, please select “No” and contact DTE Insight Customer Support at 866.796.0512 for further assistance.
  2. Factory Reset: You may need to reset the Energy Bridge to factory settings if you’re having trouble pairing the Insight app to the Energy Bridge. To do this, tap the “triple bar” icon in the bottom right of the Insight app. Then tap Settings > Energy Bridge > Factory Reset > Complete Factory Reset > and Begin Factory Reset. A complete factory reset will restore the Energy Bridge to its original factory settings and you can begin pairing your phone from scratch.
  3. Light colors and their meaning:
    Green – Good news. Everything is working as expected.
    Blue – You’ll only see this when your phone is in proximity of the Energy Bridge and it’s searching to join the device via Bluetooth.
    Yellow – Don’t worry, this just means a quick reboot or firmware update. If it continues to blink for more than an hour, please call customer support.
    Red – This indicates a firmware failure. If you see the red light, don’t panic just give us a call at 866.796.0512 or email us at DTE_Insight@dteenergy.com and we’ll help.
  4. Don’t have Wi-Fi: If you don’t have Wi-Fi, you can still set up the Energy Bridge using a wired home network. After you plug the Energy Bridge into an outlet, take the Ethernet cord out of the box and plug it into the bridge and an available Ethernet port on your router. The light will flash yellow as the firmware updates. When the light is green, follow the same steps until you get to “Choose Wi-Fi Network” and instead, select the “Continue with wired connection” link at the bottom of the screen.

Have more questions? Please call DTE Insight Customer Support at 866.796.0512 and follow the prompts or send us an email at DTE_Insight@dteenergy.com.