Questions about the DTE Insight app and Energy Bridge? We have answers.

 

Join DTE Insight

Set/Adjust Budget Goals and Energy Targets

Miscellaneous App Information

Request the Energy Bridge

Troubleshooting Tips: Energy Bridge Installation

Energy Bridge Terms and Conditions

DTE Insight Customer Support

Phone: 866.796.0512
Email: DTE_Insight@dteenergy.com

Hours of Operation:

Mon-Fri: 8 am - 7 pm EST
Sat: 9 am - 4 pm EST
What is the DTE Insight app?

The DTE Insight app lets you monitor your home electricity as you use it and provides a host of smart, easy-to-use features that could transform the way you use your home’s energy—it could even help reduce your monthly bill.

How do I get the DTE Insight app?

That’s easy! To get the app, search for "DTE Insight" within your smartphone's app store. The app uses your same username and password you have set up for your online account with DTE Energy.

What do I need to install and use the DTE Insight app?

To install the DTE Insight app, DTE Energy residential customers must download the mobile application using a supported iOS and/or Android device. To log in to the DTE Insight app, customers must have a registered DTE Energy online account and an AMI smart meter installed at the location for maximum capabilities, otherwise, access may be limited.

How do I create an online account?

To register your DTE Residential service account, click here to create your online profile and select the “Register” button under the heading “Don’t have an online profile yet?” Once you have created your online account, you’ll be able to login to the Insight app using your same username and password as your new DTE Energy online account.

My username and password aren’t working. What should I do?

If you forgot your username and/or password, you can reset it by tapping “Forgot your Password” on the login screen of the DTE Insight app or you can click here and reset it directly from our website. We’ll send you a verification email with instructions on what to do next. However, if the problem continues, please contact Online Assistance at 800.482.8720 and a representative will be able to help you.

How can I tell if I have an AMI smart meter?

The smart meter has a digital display (instead of dials) and a blue and white label on the front. Visit our smart meters page for more details about how they look and work.

What if my home doesn’t have an AMI smart meter, will I still get value out of the app?

Of course! You can do all sorts of things with the DTE Insight app, like:

  • Get tips and projects to help manage your electricity usage
  • Participate in challenges to engage the whole family in managing your energy use
  • Use the PowerScan feature to measure the electricity used by any device and estimate how much it is costing you to run that device or appliance (iOS Smartphone only).
  • View and compare your previous monthly energy usage at a glance

*Note: To schedule an appointment for a meter upgrade, call us at 800.477.4747.

If I move, will my address within the DTE Insight app change automatically?

Yes, as long as you have made the changes to transfer your service from your online DTE Energy Account, the address will change when you move.  To transfer your service, click here.

Can other people in the house use the DTE Insight app on their smart phones?

Absolutely! Anyone can download the DTE Insight app. To see your home's electricity usage, simply log in with the same username and password you use to access your DTE Energy online account. Keep in mind that once a change is made within the app on your account, it will sync and changes will be updated for all users.

Why don’t I see data for today’s usage?

Usage data through the app is delayed for about 36 hours. You’ll be able to see what you used today in your usage data tomorrow. Care to see your usage data as you use it? Request an Energy Bridge by selecting the “Request Energy Bridge” button on the main dashboard in the app.

You can access the main menu by tapping the horizontal bars (the bottom right icon) of any screen you’re viewing.

What is a dashboard?

The Dashboard is the first thing you’ll see when you log into the app. It’s basically a home page for all things related to your home energy use. This is where you’ll access all of the features available to you.

How do I view my historical electrical usage?

Tap on either side of the arrows under the 24-hour dial to view your historical electricity use in the graph and navigate forwards and backwards to view total usage for the next or previous day that’s being viewed. To skip to the previous or following month of the day that’s being viewed, tap the double arrows to skip through the reports by month.

My historical electrical usage is still not shown. Why not?

It may take up to 24 hours for the app to show with your historical usage. If after a day, you’re still not seeing your historical usage, contact support at 866.796.0512 and follow the prompts for DTE Insight or email DTE_Insight@dteenergy.com. You may also send an email directly from the app by selecting Support from the main menu.

What does it mean if I see a gap in usage once in a while?

This may be due to a poor Internet or smart meter connection. To find out what’s causing this issue, open the “Settings” tab in top right corner of the Energy Usage page in the DTE Insight app. If the meter connection is poor, make sure to move the DTE Energy Bridge within 25 feet of your home’s smart meter. If you are still not receiving a strong connection, you’ll likely need to contact your Internet provider.

Why do I see a spike in my energy usage?

Even when you are not at home or when you're asleep, you may see spikes of usage activity in the daily dial. This is normal and may be an appliance turning on (e.g., your HVAC system fan starting up, or other appliance that’s always plugged in and starting its cycle). You can explore your home to understand what these behavioral spikes are if you consistently track your usage. A refrigerator cycle, for example, often has a larger spike at first and then gradually decreases until it stops completely. This regular pattern will repeat at consistent intervals. Eventually, you’ll learn how to match these patterns up to see what’s happening in your home.

At the bottom of the 24-hour usage dial on the app, it says “Always On.” What does that mean?

The 24-hour dial shows exactly how much total electricity is being used, or demanded, at any given time. This total load reflects all appliances, lighting, electronics, and devices pulling power. To begin to understand ways to manage the load, we recommend looking at electricity used by different components. For example, your "always on" load corresponds to the power drawn by devices, appliances, lighting, plug loads, etc. that are constantly drawing power. To experiment with ways to change behavior and reduce electricity usage, you could try unplugging or turning off equipment to see the changes.

I can see historical usage but not my usage in real-time. How can I view that?

If you’d like to see your energy use, as you use it, you’ll need the Energy Bridge. To get one, launch the DTE Insight app, select "Request Energy Bridge" from the main dashboard page and follow the simple instructions to order the device. When the Energy Bridge is delivered, open the DTE Insight app, select "Begin Energy Bridge Setup" within the main dashboard page of the app and then follow the setup instructions.

How can I set a budget goal or target?

Scroll below the dial and select “Set” or “Adjust Budget”. The rest is easy. Make your choice from the dropdown menu. Options for setting your target include "lower my energy use", "maintain my energy use" or "set a custom target." Then follow prompts that are offered for each choice. Please note that the budget is an estimate of electric costs only—it can’t predict or match your actual bill from DTE Energy.

How can I set an energy target?

Tap on the “Electricity Insight” icon in the navigation menu, and select the link below the dial to “See Your Current Electricity Usage”. Then, select the Target tab and follow these steps:

  • Scroll to the bottom of the page and tap on “Set Up My Energy Target” (Note: If a target has been previously set, the bottom of the page will say “Adjust” instead)
  • Set the options in a way that best fits your energy usage target
  • Tap “Save Your Changes”
What does tapping on a Usage card do?

The Daily Usage Card will send you to the Interactive Daily Usage screen where you can see your usage on an hour-by-hour or minute-by-minute basis if you have the Energy Bridge configured to your account.

The Monthly Usage card will take you to the interactive monthly bar graph where you can evaluate your daily usage, compare your usage year-over-year or by individual months. Each bar on the graph is interactive and will allow you to navigate to deeper data.

The Weekly Comparison will take you to the interactive weekly bar graph where you can evaluate your daily usage and see which days you historically use more energy.

Are budgets and targets available for my natural gas as well?

Yes! If you have both electric and natural gas services from DTE Energy and have an AMI smart meter, you can set budgets and targets to help you see the complete picture of how you’re using these resources. To set the Budget goal or target for your natural gas, select the main menu from the upper left corner of the screen and choose the Gas Insight menu. Then follow the same process as setting Electricity Budget as described above.

If you can’t see the usage, please contact us at 866.796.0512 and follow the prompts for DTE Insight Customer Support or email DTE_Insight@dteenergy.com.

How can I set a gas usage target?

Tap on the “Gas Insight” section in the navigation menu, and select the link to “See This Month's Gas Usage.” Then, tap on the Target tab and follow these steps:

  • Scroll to the bottom of the page and tap on “Set Up My Energy Target” (Note: If a target has been previously set, the bottom of the page will say “Adjust” instead)
  • Set the options in a way that best fit your gas usage target
  • Tap “Save Your Changes”
How will I know if I am going over my current budget goal or target?

Your projected bill range is recalculated every day and appears in the upper right corner of your Budget card, so be sure to check it daily.

Does setting a budget target affect my actual bill?

No. Setting a budget target will only allow you to track your progress towards a goal and will not affect your actual bill. But if you complete the Energy Tips & Projects in the app, you will likely reduce your energy use and save money.

Can I pay my bill through the DTE Insight app?

You’ll need to pay your bill online directly at www.dteenergy.com or through the DTE Energy Mobile App. Don’t have the DTE Energy Mobile app? Download the app through your smartphone’s app store.

How do I log out of the app?

The four horizontal bars on the bottom right corner of the app will bring up the menu. Once you open the menu, tap the "Log Out" button.

I lost my smart phone. How can I deactivate the DTE Insight app?

You can protect your information by resetting your password on your DTE Energy online account by visiting www.dteenergy.com. Even if someone is able to activate your smartphone, they won't be able to log in to the app.

Where can I get additional help when it comes to using my app?

You can contact support directly from the app, call us at 866.796.0512 and follow the prompts for DTE Insight Customer Support, or email us directly at DTE_Insight@dteenergy.com.

How can the Energy Bridge help me?

The Energy Bridge shows you the energy you’re using in real time, as you’re using it. Knowing what you’re using can help you eliminate energy waste, and that saves you money. Once the Energy Bridge is connected, you can experiment by turning things off and on in each room of your home and see the impact those things have on your energy use. Learning what you can shut off can significantly lower your costs over time.

How do I request an Energy Bridge?

To request the Energy Bridge, you can let us know you want one through the DTE Insight app by selecting “Request Energy Bridge” on the main dashboard. Complete the request form and we’ll ship the Energy Bridge to the address you provided if you qualify.

Which model of the Energy Bridge will work with the new DTE Insight app?

Only the latest model of the Energy Bridge will work with the new DTE Insight app. You can determine which model you have here.

What are the installation and connection requirements?

To properly connect and install the Energy Bridge, you must have the following: (1) an AMI smart meter within 25 feet of the installed location; (2) Bluetooth and in-home Internet service with Wi-Fi and (3) access to a device with a supported Android and/or iOS operating system. The performance of the Energy Bridge may be impacted by other factors outside of DTE Energy’s control (i.e. lost internet connection, radio interference, acts of God, etc.).

The Energy Bridge requires connecting to your in-home Internet network. Can I use Wi-Fi?

Yes. First, you’ll need to enable Bluetooth on your smartphone and then pair the Energy Bridge to your device once it’s enabled. Then, you’ll be able to connect the Energy Bridge to your account through your in-home Wi-Fi network.

How do I set up the Energy Bridge?

When you receive the Energy Bridge, open the DTE Insight app, select "Begin Energy Bridge Setup" from the main dashboard and follow the simple instructions.

Why can’t I connect the Energy Bridge using my Wi-Fi?

The Energy Bridge only connects to a secured home Wi-Fi network. Your network must have Wi-Fi Protected Access II (WPA2) security protocol enabled and is password protected when configuring the Energy Bridge. An alternative is to connect the Energy Bridge using a wired connection by plugging the Ethernet cable provided directly into an available port on your router or cable modem. Our support team may help with basic suggestions; however, it is best to contact your internet service provider directly to help reconfigure or unblock your home’s wireless network configurations.

The Energy Bridge won’t bind to my smart meter. Why is this happening?

There are several things that can prevent a proper bind. It may be that the Energy Bridge is too far away from the meter, the meter may be sending a weak signal, or the meter may have detected a security issue.

If you’re having trouble, try moving the Energy Bridge closer to the smart meter. Even tilting the Energy Bridge towards the meter may help. If this doesn’t work, please call 866.796.0512 and follow the prompts for DTE Insight Customer Support.

I’m not seeing my usage data for today. How do I see usage data for today?

Check to see if the light on the front of the Energy Bridge is green. If it is, then force-quit the app and launch it back up again. If you're still having trouble, you can contact support directly from the app or call us at 866.796.0512 and follow the prompts for DTE Insight Customer Support.

I don’t think the Energy Bridge is working correctly. What do I do?

Please report any technical issues with the Energy Bridge to DTE Insight Customer Support as soon as possible. If we determine a replacement is required, we’ll replace the device with a new or refurbished one that has comparable features. If you need help with installation or experience technical difficulties, please contact DTE Insight Customer Support at 866.796.0512 and follow the prompts for DTE Insight Customer Support, or email us at DTE_Insight@dteenergy.com.

The light on the Energy Bridge is red. What does this mean?

The Energy Bridge may need to be replaced. Please contact DTE Insight Customer Support at 866.796.0512 and follow the prompts for DTE Insight Customer Support, or email us at DTE_Insight@dteenergy.com.

The light on the Energy Bridge is yellow. What does this mean?

A yellow light on the Energy Bridge indicates that a firmware update is taking place. Your home’s energy data will be available once the firmware update is complete.

The Energy Bridge shows its successfully connected but I can’t see my real-time energy use on the 24-hour dial. Why is this happening?

If the Energy Bridge settings show you are connected to the internet and your bind request with the meter was successful but are not able to see real-time data, it may be because your home’s internet firewall configurations are blocking the Energy Bridge from interacting with your Insight app. Please check your cable modem or Wi-Fi router’s firewall security settings within your home’s internet network or contact your internet service provider to help you reconfigure or unblock the ports needed to interact with the Energy Bridge. Please note, it is required to use Ports 443 and/or 8883 when connecting to the Energy Bridge. Please configure or inform your internet service provider to reconfigure and open Ports 443 and/or 8883 to see your real-time data.

Where can I find the Energy Bridge Terms & Conditions?

Find them here.

How do I stop the monthly charge and return the Energy Bridge?

To request a pre-paid envelope to return the Energy Bridge, click here. You will receive the pre-paid envelope within 3-5 business days. Once the Energy Bridge is returned and in the possession of DTE Energy, we will stop the monthly charge of $0.99, which will be applied on your next bill statement.

How do I report the Energy Bridge is lost and/or damaged and stop the reoccurring monthly charge of $0.99?

To report you have lost or damaged the Energy Bridge, contact support at 866.796.0512 or email DTE_Insight@dteenergy.com. Once you have paid the lost or damaged fee, you will be able to request another Energy Bridge for that service address.

What is the $25 lost or damaged fee for and when do I have to pay it?

If you report the Energy Bridge lost or damaged, a $25 charge will be included on your next DTE Energy bill and you will no longer be charged the $0.99 per month fee. If you return the Energy Bridge anytime thereafter, DTE will credit the $25 back to your account. There is no deadline to return the Energy Bridge and receive a credit. If the device is returned and reported damaged, a $25 fee will be charged to your next DTE Energy bill and the monthly $0.99 fee will be stopped.

I’m moving, can I take the Energy Bridge with me to my next home?

No. The Energy Bridge must be returned when you close your DTE account at your current address. You will need to return the current device and request a new Energy Bridge as you will not be able to transfer the device to your new home. If the Energy Bridge is not returned prior to your move out date, a $25 equipment fee will be charged to your account. If the equipment is returned after your move-out date, DTE will issue you a $25 refund.

There is a monthly equipment fee for the Energy Bridge. How much is it?

The equipment fee for the Energy Bridge is only $0.99 per month, which will be added to your monthly DTE Energy bill. As a special offer, DTE is offering a 6-month free trial period, which you can opt-out at any time once the Energy Bridge is returned to DTE. After the free trial period, your service will go uninterrupted and you will be charged the monthly fee.

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