Shutoff Protection Plan (SPP)
If you're having trouble managing your energy bill payments, the Shutoff Protection Plan can help. It can put you back on track to paying your overdue balance while avoiding the cost and inconvenience of a service shutoff.

As an SPP customer you may be eligible for State Emergency Relief (SER) assistance. Please contact your partnering agency.

How Does SPP Work?

How Does SPP Work?
The Shutoff Protection Plan is designed to help you pay your overdue balance by dividing it into equal portions that are added to future DTE Energy bills. Your payment amount is calculated by dividing the past due balance into smaller payments and projected future monthly bills. These two amounts are combined into a new monthly payment.

Enrollment in Shutoff Protection Plan is available to low-income customers and senior citizens year round. Enrollment requires income verification and an initial down payment. The amount of the down payment will affect the monthly payment amount. Making a larger down payment will result in a lower monthly payment amount.

Eligibility

Shutoff Protection Plan is available to low-income customers and senior citizens year-round. It can provide protection from service disconnection if plan payments are made on time.
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What's required?

DTE Energy customers seeking to enroll in a low-income payment plan will need to provide proof of their income status by submitting the following documents:

If you are a recipient of state assistance, please submit your current award letter for any of the following types of assistance:

  • MDHHS Food Benefits, Cash Assistance, or Medicaid.
  • SSI Benefits.
  • Valid Michigan or government-issued photo ID for the account holder (Driver's License, State ID, Passport, etc.)
    • Expired identification will not be accepted.

If you are not currently receiving state assistance, please provide the following:

  • The previous year's tax form (first page of 1040) with dependents listed.
  • Valid Michigan or government-issued photo ID for the account holder (Driver's License, State ID, Passport, etc.)
    • Expired identification will not be accepted.

If none of the above options apply to you then please submit Proof of Identification and Proof of Income as listed below.

Proof of Identification:
Required for ALL household members who are 18 years or older:
  • Social Security cards for all household members regardless of age.
  • Valid Michigan or government-issued photo ID (Driver’s License, State ID, Passport,etc.)
    • Expired identification will not be accepted.
Proof of Income (one of the following):
  • Two (2) most recent copies of paychecks or pay stubs. Pay stubs greater than 60 days old will not be accepted.
  • Unemployment Compensation Benefit check stubs or benefit statements.
  • If self-employed, accounting and other business records showing net income.
  • For customers who have unreported wages/income, a letter from the employer dated within the last 60 days is required. The letter must include the amount received per month. The information must be on the company’s letterhead and it must be signed by the employer.
How to enroll?
Once all documents are gathered, you may send to DTE using one of the following preferred methods:
Please allow 48 hours (two business days) after sending documentation for a response.
What happens next?
Within 48 hours (two business days) after sending all of your documentation you will be contacted by a DTE representative from the Low-Income verification team, advising you of the following:
  • Status of your request
  • Your required down payment amount
  • Your payment plan terms
If you have not heard from DTE Energy after two business days, please contact DTE Energy Customer Service at 800.477.4747, for assistance.