DTE Energy supplies our 2.2 million customers with safe, reliable energy through our 47,000 miles of electric distribution lines and 21,000 miles of gas pipelines. Our ongoing commitment to improvements of our electrical grid and gas lines have increased customer satisfaction significantly since 2007.
DTE measures customer satisfaction with our utility businesses through J.D. Power — a global marketing information company representing the voice of the customer. In 2016, we had our best reliability performance in a decade.
We rank second in J.D. Power customer satisfaction scores for both gas and electric residential customers in the Midwest. We are committed to continuously improve our service and reliability until we reach the survey's top spot.