Billing Frequently Asked Questions

Billing

Frequently Asked Questions

Billing Frequently Asked Questions image

Low Income Self-Sufficiency Plan (LSP)

To be eligible to participate in the LSP program a customer must meet income and energy usage criteria and be approved for SER.

Federal and State Requirements

  • Income equal to or less than 150 percent Federal Poverty Level (FPL) Guidelines
  • Energy usage over the last 12 months is comparable with average annual usage for a residential customer
Service Type Consumption Over the Last 12 Months
Both Gas and Electric Less than or equal to $3,750
Gas Only Less than or equal to $2,150
Electric Only Less than or equal to $1,600

The monthly payment amount is determined by the customer’s income level, usage and type of active electric or natural gas service.

Enrollment in the Low Income Self-Sufficiency Plan begins each year on October 1.

No. You are only allowed one SER per fiscal year (October- September) for gas and electric service. Because an approved SER is required in order to enroll on LSP, that would count as the one during the fiscal year.

Yes. Customers enrolled in the LSP are still eligible to file a Home Heating Credit with the state. Customers must have an active heating account at the time of filing.

Yes. You are still eligible to apply for other agency assistance if you experience a hardship while enrolled in the LSP. Typically, an agency payment is applied directly to past-due payment amounts.

The LSP is transferrable to your new address as long as your monthly installments are current.

Missed payments may result in termination from the LSP program for the remainder of the program year.

Yes. Each month you would be required to pay the HPP monthly plan amount in addition to the LSP amount.

If you are removed from the LSP, you may not be eligible for MDHS assistance during the current fiscal year.

LSP is a 24 month program

No. LSP enrollment only applies to your primary residence.

Yes, all customers enrolled in the LSP must have an active account in their name.

DTE Energy partners with various human service agencies to validate and complete the application process. If interested in applying, please contact the following agencies to request an application:

Agency Name Website
Superior Watershed (UP Customers Only)
906-273-2742
superiorwatersheds.org
Salvation Army
616-929-1645
sawmni.org
United Way SEM (Southeastern MI)
844-211-4994
Unitedwaysem.org
True North
231-355-5880
Tnempower.org
THAW
800-866-8429
thawfund.org
Michigan Community Action (MCA) mcac.memberclicks.net
St. Vincent de Paul
313-393-2930
svdpdet.org
United Way of Jackson County Michigan
517-741-0202
 
uwjackson.org/