Billing Frequently Asked Questions

Billing

Frequently Asked Questions

Billing Frequently Asked Questions image

Low Income Self-Sufficiency Plan (LSP)

Customers eligible to participate in the LSP must meet income and energy usage criteria.

Federal and State Requirements

  • Income equal to or less than 150 percent Federal Poverty Level (FPL) Guidelines
  • Energy usage over the last 12 months is comparable with average annual usage for a residential customer
Service Type Consumption Over the Last 12 Months
Both Gas and Electric Less than or equal to $3,750
Gas Only Less than or equal to $2,150
Electric Only Less than or equal to $1,600

The monthly payment amount is determined by the customer’s income level, usage and type of active electric or natural gas service.

Enrollment in the Low Income Self-Sufficiency Plan begins each year on October 1.

No. This program includes energy assistance dollars from the MDHS to offer you the affordable monthly payment plan and other benefits included in the LSP. SER funds are used to pay your remaining monthly balance after you make your designated payment. As a result, you may no longer be eligible to apply for SER assistance for the current fiscal year.

Yes. Customers enrolled in the LSP are still eligible to file a Home Heating Credit with the state. Customers must have an active heating account at the time of filing.

Yes. You are still eligible to apply for other agency assistance if you experience a hardship while enrolled in the LSP. Typically, an agency payment is applied directly to past-due payment amounts.

The LSP is transferrable to your new address as long as your monthly installments are current.

Missed payments may result in termination from the LSP program for the remainder of the program year.

Yes. Each month you would be required to pay the HPP monthly plan amount in addition to the LSP amount.

No. You do not have to be a current MDHS client to be eligible.

If you are removed from the LSP, you may not be eligible for MDHS assistance during the current fiscal year.

The LSP begins on October 1 and lasts until September 30 of the following year. This means you could be re-enrolled if you are eligible every year until you reach self-sufficiency. You must apply annually to determine eligibility.

Your energy usage will be reviewed every three months and you will be referred for a Home Energy Consultation if you are now using more energy than the same period last year. If your usage exceeds the limit at the end of program year, you may not be able to participate in the program next year.

No. LSP enrollment only applies to your primary residence.

Yes, all customers enrolled in the LSP must have an active account in their name.

DTE Energy partners with various human service agencies to validate and complete the application process. If interested in applying, please contact the following agencies to request an application:

United Way for Southeastern Michigan

www.liveunitedsem.org/lsp

The Heat And Warmth Fund (THAW)

thawfund.org

Michigan Community Action Agency Association (MCAAA)

mcaaa.org

Salvation Army

salvationarmyusa.org/

TrueNorth Community Services

truenorthservices.org